Customer Service Representative

Customer Service Representative

Apply for the Customer Service Representative role at Task Us.

Task Us is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, Task Us serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, Fin Tech and Health Tech.

Task Us prioritizes employees’ well‑being by offering competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected through dedicated departments such as Total Rewards, Wellness, HR, and Diversity. We pride ourselves on an inclusive environment, encouraging internal mobility and professional growth at all career stages.

Imagine yourself going to work with one thing in mind: to provide the best customer experience to our clients. You will give world‑class service to customers in an accurate, efficient, and respectful manner on every call, meeting performance metrics and supporting the client’s quality guidelines.

• Deliver exceptional customer service by promptly addressing inquiries and ensuring overall customer satisfaction.
• Research and provide accurate and timely responses to inquiries over phone, email, and live chat.
• Navigate internal and external documentation to provide world‑class service.
• Identify and escape priority or unresolved issues to appropriate internal teams.
• Route calls to the appropriate resources and document all interactions according to standard operating procedures.
• Identify, troubleshoot, and communicate emerging trends and patterns in issue resolution.
• Strive for high‑standard customer satisfaction and experience, handling all calls professionally based on client quality guidelines.
• Adhere to established protocols, KPIs, guidelines, and company policies for consistent and standardized delivery.
• Foster a collaborative environment by engaging with team members, supervisors, and other departments to resolve issues and share knowledge.
• Participate in all mandated internal and external training and seminars.
• Comply with Task Us policies and procedures.

• Computer literate and proficient in Windows, Apple, Microsoft Office, and Google applications.
• Familiar with customer support software such as Zendesk, Slack, and internal troubleshooting tools.
• Fluent in written and spoken English.
• High school graduate or equivalent.
• Typing speed of at least 25 wpm.

• Problem‑solving and critical‑thinking skills.
• Excellent written and oral communication.
• Adaptable and flexible, comfortable with process and information changes.
• Empathic towards customers and maintains a customer‑centric approach.
• Team player, engaging in department initiatives and supporting colleagues.
• Open to feedback, eager to learn, and demonstrates improvement.

• Resilient, calm, and professional when dealing with challenging situations.
• Adaptable to a dynamically changing business.
• Trustworthy and reliable with a high level of integrity.
• Resourceful, detail‑oriented, and capable of multitasking.

• Competitive salary.
• Great benefits package.
• Professional growth opportunities across functions.
• A fun and inclusive workplace.

How We Partner To Protect You: Task Us will neither solicit money from you during your application process nor require any form of payment. Please communicate only with authorized recruiters.

DEI: We welcome applicants of different backgrounds, demographics, and circumstances. We provide equal access to opportunities and reasonable accommodations during the hiring process.

EEO: Task Us is an equal opportunity workplace and affirmative action employer, committed to creating an inclusive environment for all employees and clients.

Req _17075_0

Posted At:
Thu Dec 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

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