Leasing Agent-Lucero

Reports To: Property Manager

Division: Affordable Housing

Department: Leasing

Position Status: Full Time

FLSA Status: Non-Exempt

The Leasing Agent is responsible for performing all activities related to apartment rentals, resident move‑ins, and lease renewals, including completion of all required administrative paperwork. The role includes tasks related to overall community and resident retention, providing excellent customer service by responding to resident inquiries and concerns.

• Assists the community managers in maintaining occupancy levels at the affordable living community.
• Assists the Community Managers with renting the apartments to meet or beat the occupancy goals, including conducting tours, maintaining the wait list, gathering verification, and processing new applications.
• Is familiar with HUD and LIHTC regulations.
• Obtains appropriate signatures and documentation related to the move‑in.
• Prepares move‑in packets.
• Assists with incoming/outgoing calls as needed.
• Provides tours, performs interviews, and responds to mailings and phone calls.
• Completes all move‑in paperwork, including the lease and accompanying addendum, in accordance with onsite procedures.
• Reviews resident notices to vacate and advises residents of their responsibilities.
• Receives rent payments from residents, completes resident receipts, posts rent payments to resident accounts, and updates resident records.
• Complies with company policies and procedures, promotes and ensures compliance with Fair Housing Laws and other federal, state, and local laws, and maintains documentation verifying compliance.
• Adheres to all company and site policies and procedures according to the employee handbook and Eureka safety policies.
• Updates residents’ records as necessary.
• Assists in maintaining the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch‑up, and ensuring common areas are clean and neat.
• Participates in all mandatory training programs.
• Is responsible for reporting to work on time as scheduled and complying with the dress code.
• Performs additional duties as assigned by the employee's supervisor or a corporate executive employee.

• Ability to communicate and maintain good relationships with office employees, residents, and site employees.
• Excellent interpersonal skills and the ability to interact effectively with persons of diverse social, cultural, and ethnic backgrounds.
• Proficiency in customer service and sales.
• Good verbal communication skills.

• High School diploma, GED, or equivalent experience.
• Prior experience in a customer service or sales position.

The physical demands of the job described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, bend, walk, sit, use hands and fingers to handle tools and controls, reach with hands and arms, climb stairs and ladders, balance, stoop, kneel, crouch, crawl, talk and hear.

The employee must be able to lift a minimum of 50 pounds individually. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Additionally, the employee may work indoors as well as outdoors and is exposed to adverse weather conditions. The noise level in the work environment may be moderate to high.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

I have read this job description and fully understand the requirements set forth therein. I understand that this is to be used as a guide and that I will be responsible for performing other duties as assigned. I further understand that this job description does not constitute an employment contract with Eureka Multifamily Group or its subsidiaries.

Entry level

Contract

Sales and Management