Customer Account Representative​/PACE

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5 days ago – Be among the first 25 applicants

Bay Advanced Technologies, an Applied Fluid Power subsidiary of Applied Industrial Technologies, is currently looking for a Customer Account Representative/PACE to join our team in Austin, TX. If you’re outgoing, customer focused, and think you have what it takes –
Apply Today!

Come for the Job. Stay for the career.

Our company culture is friendly, fun, with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

• Competitive pay including bonus opportunities
• Industry‑leading benefits (401K, insurance, time off, employee assistance, etc.)
• Career paths in customer service, operations, sales, or management
• Great work/life balance
• Local team with company backing

Serve as the customer service / inside sales interface between the customer and Bay Advanced Technologies. The role involves the effective and efficient processing of PACE inventory, all customer order transactions, and customer order inquiries with minimal direct supervision. This will be accomplished by utilizing the company distribution software (P21) and the manufacturing software (M2M) along with various other software tools under company policies and procedures.

The role requires direct and frequent interaction with the Field Sales Representative responsible for the accounts, including joint customer visits and contract pricing and inventory management. Serve as the contact for all PACE related functions.

• Work with our largest customer to manage supply of product to support a consigned inventory program
• Coordinate with internal shipping logistics department to ensure customer satisfaction is met
• Coordinate with inventory control to maintain the integrity of inventory kept at the customer consigned locations
• Coordinate directly with customer representatives to resolve inventory issues and ensure customer satisfaction
• Perform PACE cycle count electronically (typically weekly, up to two times per year)
• Process sales orders for parts used by the customer (PACE pulls)
• Check price and stock per customer request as required
• Interact with Outside Sales regarding contract quotes as required
• Check voicemail messages and respond to customers
• Expedite PACE released parts that have back orders with the purchasing and production team
• Create and manage the PACE back‑order report daily
• Provide tracking information and/or proof of delivery when requested by the customer

• 2-4 years of work experience in a related field
• General knowledge of sales order processing and standard inventory practices
• High percentage of work is computer related (ERP, Customer ERP, Excel)
• Good computer skills, including Windows, Outlook, Internet Explorer, Adobe and keyboarding proficiency
• Advanced Excel knowledge and proficiency

Required:

High School Diploma or GED. Associate’s Degree preferred.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value‑added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi‑channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.