Assistant Community Manager - Lantower Techridge

Assistant Community Manager – Lantower Techridge

Brief

Description:

Whether you’re just starting out or looking for a fresh chapter, we believe your career should feel meaningful. You should feel valued, trusted, and know your work makes a real difference. As a subsidiary of H&R REIT, Lantower Residential develops and manages apartment communities across the Sunbelt markets in the U.S. We’re in the apartment business, sure – but really, we’re in the people business.

Our job is to make people feel at home—whether they live in one of our communities or work on our team. That means showing up, caring, and creating experiences that feel real, thoughtful, and human. When you join us, you become part of something bigger: building great places to live and strong communities around them. We take that seriously – and we take care of our people in return, with competitive benefits, opportunities for training, and time off when you need it.

If you take pride in your work and enjoy making people’s day a little better, we’d love to meet you.

FLSA Status
:
Non‑Exempt

Department
:
Property Management

Supervisor
:
Regional Manager

The Resident Experience Manager (REM) leads selling and compliance efforts at the community to drive occupancy, retention, and overall community performance. This role greatly impacts the customer and resident experience and the revenue and occupancy of our communities. The REM engages customers by understanding their needs, confidently presenting the features and benefits of the community, creating a sense of belongingness, and effectively closing the sale.

The REM partners with all Central Business Teams (CBT), e.g., Central Leasing, Applications, Renewal and Financial teams, using key community management systems and other company technologies to deliver a seamless, engaging customer and resident experience and manages communications, service requests, and relationships. This role ensures customer satisfaction across key customer and resident touchpoints by tracking reviews and key performance indicators (KPI) to evaluate individual and property performance and the success of selling and follow‑up efforts.

• Stands and greets customers warmly, facilitates personalized tours using the Tour Your Way program, identifies housing needs, highlights community benefits, encourages leasing decisions, and follows up with each customer.
• Walks the assigned zone, tour path, and apartment show homes on a daily basis to ensure market readiness that meets Company standards. Addresses any deficiencies with the Community Manager and the maintenance team until resolved.
• Reviews the customer relationship management (CRM) system multiple times during the day and ensures required selling behaviors are in place. Provides feedback and makes recommendations to the Community Manager (CM) and the Resident Experience Specialist (RES) on selling preparation, calendar updating, pre and post tour follow‑up, touring, dealing with resistance and closing the sale. Manages and tracks all community movement such as customer traffic, follow‑up, applications, move‑ins, move‑outs, service requests, and customer communications.
• Manages and converts customers into residents to achieve leasing goals using kindness and a hospitality mindset to make each interaction meaningful. Follows up with all customers that did not lease. Collaborates with the Central Leasing Team (CLT) to ensure all leads are responded to utilizing the CRM system.
• Partners with the CLT to provide an exceptional customer sales experience, communicates community lifestyle benefits and amenities and ensures occupancy and customer satisfaction goals are achieved.
• Manages the community’s online presence by posting engaging and accurate content on social media, monitoring and responding to customer reviews, and ensuring the community’s reputation is positively represented across digital platforms.
• Develops, promotes, and executes resident events that foster connection, strengthen community engagement, and reflect our commitment to exceptional hospitality.
• Stays abreast of community and product enhancements, identified community…