Front Desk Associate; Bilingual

About Roberts Resorts & Communities

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Full-time

The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations.

• Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
• Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
• Provide assistance and respond to queries via online chat to enhance customer experience
• Report resort comments, suggestions, and complaints to the General Manager for timely resolution
• Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
• Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
• Initiate collection calls for site rental payments as instructed, ensuring timely payments
• Utilize email communication to correspond with residents and potential guests as required
• Maintain organized resort files, reports, and records, ensuring accuracy and completeness
• Upload resident files and communications to Rent Manager for documentation and tracking purposes
• Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
• Monitor office supplies inventory and place orders as necessary to ensure availability
• Manage mail and packages, sorting and distributing them to designated mailboxes
• Secure documents for leases and maintain confidentiality of sensitive information
• Input meter readings accurately to track usage and manage utility billing processes
• Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
• Perform other related duties as assigned

• Customer Service
  
  Skills:
  
  Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
• Communication: Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.
• Multitasking: Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.
• Attention to Detail: Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.
• Adaptability: Adapts to various situations and addresses guest needs promptly and professionally.
• Problem‑Solving: Exhibits strong problem‑solving abilities to resolve guest complaints or issues effectively and find suitable solutions.
• Organization: Maintains orderly records, manages office supplies, and handles administrative tasks effectively.
• Computer Proficiency: Proficient in using property management software and Microsoft Office applications.
• Positive Attitude: Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk.

• High school diploma or equivalent required
• Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required.
• Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable.
• Strong communication and interpersonal skills are essential, along with the ability to multitask and work in a fast‑paced environment.