Management Trainee - Customer Services

Overview

Customer Service Administrator / Management Trainee - Customer Services is a full-time role at Shop LC. The base pay range is $45,000.00/yr.

About Shop LC:
We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a team of approximately 450 people. Our products are sold through TV, our website, OTT, marketplaces, and social media. We are the US retailing unit of Vaibhav Global Limited (VGL). We are committed to protecting the environment and supporting the community through the Your Purchase Feeds… program, which donates meals to children in need.

We strive for sustainability, with solar-powered factories in India and LEEDS-certified facilities in the US.

We aim to deliver extraordinary, personalized experiences for customers and leverage AI-driven tools to improve service.

As a Customer Service Administrator, you will be at the heart of our customer experience operation. You’ll resolve inquiries, identify pain points, and use AI-powered tools to improve resolution speed and satisfaction. The role includes exposure to fraud review, chargeback handling, and collaboration with cross-functional teams.

• Deliver exceptional, unreasonably hospitable service across all customer touchpoints.
• Learn and contribute to call center operations by improving customer interactions and reducing resolution time, while monitoring KPIs (CSAT, FCR, AHT, ASA).
• Identify opportunities to delight customers beyond standard procedures and champion personalized service.
• Gain hands-on experience in core service functions including fraud review, chargeback handling, returns and cancellation analysis, product and delivery concerns, and Call Centre KPI / CSAT/FCR/AHT.
• Collaborate with Operations, Sales, Finance and IT to resolve complex issues.
• Assist in training and fine-tuning AI tools (chatbot, CRM, tagging feedback, analyzing gaps and suggesting improvements).
• Document and maintain customer records with accuracy using internal platforms.
• Support continuous improvement by sharing insights from customer feedback and refining workflows.

• Bachelor’s degree in Business, Communications, Information Systems or a related field.
• Strong communication and interpersonal skills.
• Passion for delivering exceptional service and solving problems empathetically.
• Interest in learning various aspects of business operations.
• Curiosity and comfort working with digital and AI tools.
• Highly organized and collaborative mindset.
• Eagerness to contribute to a high-impact, fast-paced environment.

• Full onboarding and training in customer service and AI tools.
• Hands-on exposure to omni-channel operations.
• Opportunities to lead projects that create surprise and delight moments for customers.
• Mentorship from leaders across departments.
• Career growth into customer experience, operations, sales or marketing roles.
• A supportive, inclusive and innovative work culture focused on excellence.