Leasing Professional - Lantower Techridge

Leasing Professional - Lantower Techridge

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Brief Description
Whether you’re just starting out or looking for a fresh chapter, we believe your career should feel meaningful. You should feel valued, trusted, and know your work makes a real difference.

As a subsidiary of H&R REIT, Lantower Residential develops and manages apartment communities across the Sunbelt markets in the U.S. We’re in the apartment business, sure – but really, we’re in the people business. Our job is to make people feel at home—whether they live in one of our communities or work on our team. That means showing up, caring, and creating experiences that feel real, thoughtful, and human.

When you join us, you become part of something bigger: building great places to live and strong communities around them. We take that seriously – and we take care of our people in return, with competitive benefits, opportunities for training, and time off when you need it. If you take pride in your work and enjoy making people’s day a little better, we’d love to meet you.

FLSA Status: Non-Exempt

Department: Property Management

Supervisor: Community Manager

Job Summary The Resident Experience Specialist (RES) role is a sales-driven role focused on achieving occupancy goals by providing exceptional customer experiences. This role engages customers by understanding their needs, confidently presenting the features and benefits of the community, creating a sense of belongingness, and effectively closing the sale. The RES also supports move-ins and resident engagement by collaborating with the onsite team to create memorable, service-oriented experiences that build loyalty and generate positive reviews and referrals.

This role partners with all Central Business Teams (CBT), e.g., Central Leasing, Applications, and Renewal and Finance teams, using key community management systems and other Company technologies to deliver a seamless, engaging customer and resident experience. This role ensures customer satisfaction across key customer and resident touchpoints by tracking reviews and key performance indicators (KPI) to evaluate individual and property performance and the success of selling and follow up efforts.

Key Job Responsibilities

• Stands and greets all customers warmly, facilitates personalized tours using the Tour Your Way program, identifies housing needs, highlights community benefits, encourages leasing decisions, and follows up with each customer.
• Walks the assigned zone, tour path, and apartment show homes on a daily basis to ensure market readiness that meets Company standards. Resolves any deficiencies and works with the Community Manager (CM) and the maintenance team until resolved.
• Manages and converts customers into residents to achieve leasing goals. Follows up with all leads and customers that did not lease. Reviews the customer relationship management (CRM) systems multiple times during the day. Collaborates with the Central Leasing Team (CLT) to ensure all leads are responded to utilizing CRM system.
• Stays abreast of community and product enhancements, identified community competitor set, market trends, surrounding neighborhood and other related elements to effectively sell the community’s value to customers.
• Assists residents with maintenance requests and coordinates with the maintenance team to address issues promptly. Contacts the resident to ensure the service requests were completed to their satisfaction and within company operating standards.
• Utilizes property management systems, CRM systems and other Company technologies to effectively manage and track all community movement such as customer traffic, follow up, applications, move-ins, move-outs, service requests, and customer communication.
• Works with the CM and Resident Experience Manager (REM) to address and resolve issues and complaints by ensuring responsive, empathic action is taken. Follows up until the customer or resident and confirms resolution as assigned.
• Performs other duties as assigned.

Organizational Responsibilities

• Follow and comply with the Company’s established…