Software Support Specialist

Position: Software Support Specialist I
.Software Support Specialist I page is loaded## Software Support Specialist Ilocations:
Austin | 13640 Briarwick Dr Suite 110time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR108644
** Create the future of e-health together with us by becoming a Software Support Specialist I
** At Compu Group Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
** Your Contribution:
*** You will experience back-to-back inbound support calls (no selling) from our software clients (doctors), with calls averaging 3 minutes long.
* You will clearly and accurately document your calls in our internal CRM system while following our internal guidelines.
* You will analyze, troubleshoot (Windows operating systems, MS Office) and thereby solve customer requests related our software products.
* Based on frequently asked questions, you might create knowledge base to help our customers with best practices and provide instructions on software functionality.
* Respond to and resolve customer inquiries and issues through email and chat support, ensuring a high level of satisfaction and timely ticket resolution.
** Your

Qualification:

*** Superior verbal communication skills. Energetic, easy to understand, and good at taking charge of the conversation. You enjoy talking on the phone and your smile shines through your voice.
* Availability for 8-hour shifts between 7AM and 7PM CT Monday through Friday.
* Experience in a call center, hotline, support or service role beneficial.
* Ability to thrive in a high call volume environment and multi-task in a fast-paced environment and stressful situations.
* Ability to independently perform research using resources such as the internet and procedure manuals.
** What you can expect from us:**
* ** Purpose**:
Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
* ** Equal Opportunity

Employer:

** At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
* ** Career Opportunities**:
We are offering a variety of internal career opportunities and numerous long-term perspectives.
* ** Security**:
We offer a secure workplace in a crisis-proof market.
* ** All-round benefits package**:
Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
* ** Work environment**:
Modern workplaces, flexible working hours, hybrid work options and much more.
** We create the future of e-health.
** Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
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