Senior Enterprise Customer Success Manager; Retail

Senior Enterprise Customer Success Manager (Retail)

Join the Safety Culture team as a Senior Enterprise Customer Success Manager in Retail. This full‑time remote role drives success across our highest opportunity accounts, acting as a trusted advisor to maximize the value of our platform and achieve business goals.

• 10+ years of total work experience with at least 5+ years in a customer facing role, ideally with Enterprise customers.
• Strong ability to build executive relationships and drive business value for Enterprise customers.
• Experience serving customers in the Retail industry is required.
• Background in leveraging data to inform customer‑facing and internal strategies.
• Excellent persuasion, presentation, and communication skills up and down an organization.
• Active listening, deep empathy for customer pain points, and proactive action.
• Thrives in fast‑paced, dynamic environments.

• Serve as a strategic partner to a curated portfolio of Enterprise customers, driving adoption and value.
• Understand customers’ business objectives and challenges to tailor solutions.
• Own customer retention, ensuring renewals and reducing churn risk through proactive engagement.
• Identify growth opportunities and collaborate with Sales to drive expansion.
• Leverage industry knowledge for insights, recommendations, and best practices.
• Advocate for customers internally, influencing product development based on feedback.
• Contribute to industry‑specific playbooks, collateral, and case studies.

We’re committed to building inclusive teams and cultivating belonging so our people can bring their authentic selves to work. We seek reasonable adjustments during recruitment to create an even playing field for all candidates.