Client Marketing Operations Lead

Recognized as the No. 1 site trusted by real estate professionals, ® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, ® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

At ®, we empower real estate professionals to grow thriving businesses through trusted products, premium media and marketing solutions, and unmatched consumer reach. We are launching a flagship client membership program. As we scale this ecosystem, we’re building the operational foundation required to deliver a seamless, high-impact client experience at scale.

To succeed, we need support in launching these programs to our clients, including:

• Clearly introduced to clients
• Easy to activate
• Actively managed
• Continuously optimized
• Measurably valuable

As our Marketing Operations Manager, you will own the day-to-day execution, orchestration, and performance management of our tools and platforms, and related enablement programs. You’ll be the person who ensures what we launch actually lands — with clients, with Sales, and with the business.

Without this role, programs risk under-adoption and slow iteration. With this role, our programs become a scalable, revenue-generating growth engine.

You will be responsible for operationalizing and scaling programs from launch through ongoing engagement. This is a highly cross-functional role that blends program management, client enablement, communications, and analytics.

• Own end-to-end execution of premium programs
• Manage program timelines, workflows, dependencies, and launch readiness
• Build and maintain scalable processes for onboarding, activation, and ongoing engagement
• Support the creation and rollout of new programs designed to drive incremental revenue

• Coordinate client introductions to new program capabilities across Sales, Customer Success, Product, and Marketing
• Ensure clients clearly understand what’s available, how to use it, and why it matters
• Partner with internal teams to deliver a consistent, high-quality client experience
• Support development of client testimonials and success stories including interviews with clients and coordinating with cross-functional teams to execute capture and creative deliverables needed

• Plan, schedule, and execute webinars, workshops, and Academy sessions
• Manage speaker coordination, agendas, registration, reminders, and follow-up
• Support live and virtual event planning tied to premium client engagement and education
• Ensure all content is organized, accessible, and positioned for ongoing value

• Own execution of premium client communications, including:
• Email newsletters
• Program announcements
• Adoption campaigns
• Event and webinar promotions
• Partner with strategy and content teams to ensure messaging is clear, consistent, and outcome‑driven

• Track adoption, engagement, and performance metrics across Studio and Academy programs
• Build dashboards and reporting that surface insights for leadership and stakeholders
• Identify gaps, drop‑off points, and opportunities to improve participation and value
• Use data to inform program iteration and future roadmap recommendations

• Act as the connective tissue between Marketing, Product, Sales, Customer Success, and Enablement
• Ensure all teams are aligned on program goals, timelines, and expectations
• Reduce friction by proactively identifying risks and solving operational challenges

• 5+ years of experience in marketing…