Customer Service Specialist

Minuteman Press Pflugerville specializes in providing a wide range of high-quality printing products and marketing materials, including business cards, catalogs, direct mail, newsletters, brochures, blueprints, business folders, and NCR forms. The company is dedicated to helping clients communicate effectively with their audiences, whether they are customers, employees, stockholders, or vendors. Minuteman Press Pflugerville prioritizes delivering exceptional products and services in a timely manner and at competitive prices.

With a focus on honest advice and friendly customer service, the organization is committed to helping businesses achieve their goals and surpass expectations.

This is a full-time or part-time on-site role for a Customer Service Specialist located in the Austin, Texas Metropolitan Area. The Customer Service Specialist will be responsible for providing hand‑on solutions for customers' printing needs. Must work onsite M-F for normal business hours.

• Provide exceptional customer service in person, by phone, and via email
• Enter and manage orders using our proprietary management software (training provided)
• Guide customers through artwork setup, file preparation, and production timelines
• Assist with digital printing and bindery operations as needed
• Communicate with vendors and suppliers
• Maintain organized job files and support daily store operations
• Ensure projects are completed accurately and on schedule

• Minimum 3+ years of experience working in a printing company (required)
• Strong understanding of digital printing and finishing processes
• Demonstrated as an avid learner.
• Excellent communication and customer service skills
• Proficiency in Canva, Microsoft Office, and Google Docs
• Comfortable in a fast-paced production environment
• Strong attention to detail and ability to multitask