Business Program Manager Project Intern; GBS SMB BS​/MS

Tik Tok’s SMB (Small & Medium Business) team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and be discovered. As a Business Program Manager Intern, you will support the Americas team in helping SMBs grow on Tik Tok. As a project intern, you will have the opportunity to engage in impactful short‑term projects that provide you with a glimpse of professional real‑world experience.

You will gain practical skills through on‑the‑job learning in a fast‑paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis – we encourage you to apply early. This internship offers a unique opportunity to engage in impactful, cross‑functional projects that provide a glimpse into professional real‑world experience. You will collaborate with teams across Sales, Marketing, Operations, and Product to drive initiatives that improve how we support advertisers in the Americas region.

• Program Coordination
• Cross‑Functional Support:
  Assist in coordinating projects across Sales, Shop, and Marketing teams to ensure alignment on SMB growth goals.
• Workflow Optimization:
  Own small internal projects to improve team workflows, tooling efficiency, and client experience.
• Onboarding:
  Assist with the onboarding process and early‑stage support for new Tik Tok Shop advertisers.
• Insights & Enablement
• Reporting:
  Participate in business performance tracking by preparing campaign documents and maintaining simple performance reports/dashboards.
• Localization:
  Help localize and adapt playbooks, narratives, and product materials for the Americas market context.
• Documentation:
  Maintain business requirements documentation (BRD) and support internal communication channels.

• Currently enrolled in a Bachelor’s or Master’s degree (Business, Marketing, Communications, Information Systems, or related).
• Strong written and verbal communication skills.
• Detail‑oriented, organized, and proactive in execution.
• Interest in digital advertising, e‑commerce, and SMB growth.
• Ability to work in a fast‑paced, cross‑functional environment.
• Prior internship or project experience in operations, program management, or consulting.

• Familiarity with CRM tools (e.g., Salesforce, Microsoft Dynamics) or project management software.
• Comfortable working with data and building simple dashboards (Excel/Sheets, SQL is a plus).

Tik Tok