Senior Implementation Specialist

Join our winning team honored on Forbes’ list of America’s Best Startup Employers for 2025! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in‑home care providers.

We do this by providing older adults the ability to easily review, choose, and access affordable quality in‑home helpers.

The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults.

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

As a Senior Implementation Specialist at The Helper Bees, you will lead the end‑to‑end implementation of newly sold services for our enterprise partners while serving as a subject‑matter expert. This role sits at the intersection of project management, technical consulting, and client partnership, requiring you to deeply understand how insurance carriers leverage our services and work cross‑functionally to ensure every solution is configured correctly and launched successfully.

Beyond execution, this role calls for a genuine growth mindset. You'll bring product line expertise to the table to develop solution recommendations, influence decisions at the leadership level, and drive Continuous Quality Improvement (CQI) across the implementation lifecycle. If you thrive on complex problem‑solving, cross‑functional collaboration, and seeing a project through from signed contract to successful go‑live, this role is built for you.

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• Project manage the implementation of THB services for insurance carriers. This will require close coordination with all internal and external stakeholders including the Accounts, Operations, Development, Sales, and Product teams.
• Document requirements, prepare and execute against task lists, facilitate testing and training to ensure QA as needed, provide routine status updates, and take personal accountability to drive towards committed dates and deadlines.
• Work with Sales and Accounts teams to fully understand insurance carrier requirements and commitments made to the carrier.
• Kickoff and lead communication efforts with the carrier throughout the duration of the implementation.
• Submit and track internal work items through to successful completion of product build.
• Advance and evolve implementation team efficiencies, artifacts, and processes in collaboration with the Director of Implementation.
• Report implementation progress to the Director of Implementation and escalate when roadblocks are identified and in need of solution.
• Other duties as assigned/necessary

• Customer Satisfaction:
  This metric measures the satisfaction level of customers or end‑users with the implemented solutions. It could be gathered through surveys, feedback forms, or direct communication with clients.
• Issue Resolution Time:
  This metric evaluates how quickly the Implementation Specialist can address and resolve any issues or concerns that arise during or after implementation. It's essential for ensuring smooth operations and customer satisfaction.
• Timeliness of Implementation:
  This metric measures how quickly the…