Senior CRM Performance Analyst

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

We create and deliver tailored marketing strategies for Expedia Group’s brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology.

• Provide stakeholders with accurate and timely reporting and insights across CRM performance, customer behavior, and marketing effectiveness.
• Support and conduct analyses on customer satisfaction, loyalty performance, and market and business metrics.
• Develop a deep understanding of applied analytical methods, modelling techniques and performance measurement frameworks to support delivery of actionable data insight.
• Communicate insights clearly and concisely to both technical and non‑technical audiences.
• Produce well‑structured reports, dashboards, and presentations to support business decision‑making.
• Assist in evaluating team resource needs and identifying opportunities to reduce duplication and optimize workload distribution.
• Demonstrate curiosity, rigor, and a proactive approach to raising the quality of insights delivered.

• At least 5 years’ experience in a similar role with the ability to deliver commercial performance improvement from data‑driven insights.
• Bachelor’s or Master’s degree, or equivalent experience.

• Advanced capability with spreadsheet tools (e.g., pivot tables, complex formulas, data manipulation).
• Able to interpret CRM and trading performance KPIs & attribution models.
• Strong grounding in marketing performance tracking techniques, including transaction attribution, forecasting, and test/learn measurement and optimization.
• Skilled at translating analytical findings into clear, compelling stories for stakeholders.
• Adept, structured problem‑solver who supports a test‑and‑learn and data‑driven decision‑making culture.
• Proficient in Excel and PowerPoint, with the ability to produce high‑quality reports and presentations from multiple data sources.

The total cash range for this position in Austin is $82,500.00 to $. Employees in this role have the potential to increase their pay up to $, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

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