Senior Researcher - Identity

Position: Senior Experience Researcher - Identity
The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As a Senior Experience Researcher, you will drive user-centric decisions across the product development lifecycle. This includes early research to understand user needs and problems, and continues through design definition and prototyping, to post-launch research that informs future iterations. Through a blend of qualitative and quantitative research, you'll play a pivotal role in driving our product and design strategy.

Job Description:

Essential Responsibilities:

* Perform data analysis using specialized domain knowledge and developed business expertise

* Lead projects and/or programs within the Experience Research family with moderate scope impacting the Product function

* Utilize research methodologies to optimize user experiences using general parameters under broad supervision

* May act as a subject matter resource for entry level and developing colleagues

* Share best practices and insights with team members to foster a collaborative research environment.

Expected

Qualifications:

* 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities &

Preferred Qualifications:

Preferred Qualifications

* Bachelor's + 5-7 or more years and/or Master's Degree +4-5 ore more years in the study of user experience, design, research or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive or Social Sciences OR alternative equivalent project/portfolio experience.

* Experience conducting research for identity, login, privacy, security, etc. experiences

* Experience with a variety of research methods and approaches: contextual inquiry, in-depth interview, (un) moderated usability testing, diary study, etc.

Additional Responsibilities:

* Be a proactive member of a cross-functional product team(s) by identifying research opportunities that drive product and design strategy, scoping project requirements, and clearly communicating the value of UX research to stakeholders.

* Independently execute research studies from beginning to end: identify the right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and quality.

* Present compelling insights and recommendations to multiple teams and leaders across the organization, adeptly negotiating for user needs and driving customer-centric decision-making.

* Have a clear understanding of how various research functions and data sources (e.g. market research, product marketing, analytics, etc.) contribute to the product development lifecycle, and how to integrate them into your own work

* Act as a vital liaison between design, product management, and marketing teams, facilitating effective collaboration and…