Onboarding Specialist

Job Title

Vetting & Onboarding Specialist

Austin, TX

On-site, Monday - Friday

Join a dynamic team that plays a crucial role in supporting a network of acquisition managers, program managers, and account managers within a newly established organization. Our partners are vital delivery operators across North America, and we are poised for global expansion. Quality, customer experience, efficiency, and growth are the cornerstones of our success.

• Vet businesses brought into the pipeline by verifying and validating business documentation.
• Verify EIN and articles of organization.
• Confirm business ownership by verifying business records and personnel.
• Track BG checks using Accurate.
• Communicate effectively with ADEs, Account Managers, and BDMs.
• Review business documents and FAQs.
• Utilize Salesforce, reporting, and Microsoft Excel for various tasks.
• Review and write Standard Operating Procedures (SOPs).
• Provide leadership and demonstrate end-to-end workflow knowledge to other Vetting Support team members.
• Develop, test, and refine new vetting processes for program expansions.
• Create, execute, and track vetting plans for Delivery Partners using internal tools.
• Identify opportunities to improve the customer experience and collaborate with team members to implement improvements.
• Define and execute processes independently and autonomously.
• Create and drive improvements to SOPs addressing gaps in existing processes.
• Escalate issues and process pain points for resolution and improvement.
• Identify roadblocks and risks, proposing solutions with team and stakeholder support.
• Execute process-wide priority projects to enhance operational performance.
• Provide support for data collection, prepare reports, and liaise with multiple stakeholders.
• Manage escalations on routine and predefined tasks.
• Identify day-to-day operational problems and suggest tactical solutions.
• Establish key reporting for functional areas and provide reports to management and stakeholders.

• 3+ years of experience in an administrative support capacity, preferably within a large organization.
• Experience with Salesforce is highly preferred.
• Proficiency in Microsoft Excel.
• Bachelor’s Degree is strongly preferred.

This is a fully on-site position located in Austin, operating Monday to Friday from 8:30 am to 5:00 pm CST.

This is a Contract position based out of Austin, TX.

The pay range for this position is $30.00 - $30.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Austin,TX. Final date to receive applications This position is anticipated to close on Feb 27, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.