Analyst, Business Strategy and Operations

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Global Product organization delivers the holistic product strategy for Visa and accelerates the seamless delivery of our products to markets. We are at the core of Visa’s vision to be the best way to pay and be paid for everyone, everywhere, fueled by a diverse team that continuously raises the bar in delivering best-in-class products and services globally.

The Business Operations team is accountable for enabling effective business operations and governance across the Product organization. We are seeking a team player and self-starter who enjoys solving problems and thrives on process optimization.

The ideal candidate uses data and AI-driven analytics to generate insights and make sound recommendations, takes a consultative approach to influence stakeholders and drive cross-functional alignment, and is passionate about making a measurable impact on Visa’s growth and operational excellence.

Key Responsibilities May Include:

• Strategic Problem Solving:
  Apply strong strategic-thinking and problem-solving skills to analyze complex business problems, structure and break them down analytically, and develop clear, data-driven recommendations for improvement.
• Data-Driven Reporting & Insights:
  Maintain and continuously improve portfolio-level reporting and dashboards (e.g. in Power BI) to provide clear visibility into product portfolio health, key performance indicators (including OKR progress), and value delivery to stakeholders – thereby enabling data-driven decision-making by leadership.
• Process Optimization & AI Enablement:
  Streamline and standardize processes for data gathering, reporting, and business reviews, identifying more efficient ways of working – including leveraging automation and AI tools to reduce manual effort, improve accuracy, and scale our operations (reflecting an AI-first mindset).
• Data-Driven Operational Excellence:
  Support and improve product and data governance processes to ensure new initiatives meet required criteria (e.g. data hygiene, taxonomy standards) and maintain accurate data in systems (such as product catalogs and Jira Align). This includes executing quality and compliance checks for planning purposes, and implementing self-maintaining data cleanliness processes.
• Stakeholder Engagement & Communication:
  Coordinate and contribute to critical business operations activities and events – such as quarterly business reviews (QBRs), product leadership collaboration workshops (Collab Weeks), leadership team forums, and town halls – by preparing high-quality presentations, data analyses, and talking points. Maintain internal communication channels and knowledge repositories (e.g. SharePoint sites) with up-to-date content (dashboards, reports, best practices) to facilitate transparency, knowledge sharing, and a unified understanding of business priorities across global product teams.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Proven ability to deliver results with strong attention to detail, independent ownership of tasks, and a continuous improvement mindset.
• 2+ years of experience in roles involving business operations, program/project management, change management, or business strategy. Experience in…