Customer Success Manager

Customer Success Manager - Gyms & Studios
Goal for this Role

The primary objective of this role is to ensure that our marquee gym and studio partners such as Class Pass, Life Time, and Barry’s are not only successfully onboarded onto the Truemed platform but also positioned for long-term growth. Onboarding involves setting up these partners to seamlessly accept HSA and FSA dollars from customers, ensuring a smooth and efficient implementation process.

Beyond activation, the role is focused on maximizing revenue, awareness, and engagement by helping partners fully leverage Truemed’s capabilities over time.

This is a highly outward-facing account management role. The person in this position will travel frequently to partner studio locations, attend key industry conferences, and organize events to drive awareness of Truemed across the fitness and wellness space. Success will come from pairing this in-person engagement with data-driven strategies, developed in close collaboration with Truemed’s growth marketing team, to accelerate adoption and revenue growth.

The role begins with successfully onboarding gym and studio partners by leading the end-to-end Truemed implementation process. This includes ensuring that technical integration and marketing activation are seamless while setting each partner up for long-term success through strategic onboarding and on-site engagement. Close partnership with the growth marketing team will ensure that co‑marketing initiatives and awareness campaigns launch quickly and effectively.

Once partners are onboarded, the focus shifts to being fully partner‑obsessed. This means providing white‑glove service to our most impactful gym and studio customers, regularly visiting locations to build deep relationships, educating teams on best practices, and gathering feedback to inform product and marketing improvements. A strong collaboration with growth marketing ensures partners receive ongoing campaign support that sustains engagement and performance at scale.

Finally, the role is central to driving revenue growth across the gym and studio vertical. It involves identifying and executing creative, revenue‑generating opportunities, project managing multiple high‑priority accounts, hosting events to increase awareness of Truemed’s offerings, and representing Truemed at conferences to expand the company’s presence in the fitness and wellness industry. Acting as a trusted advisor, the role combines strategic account management with on‑the‑ground execution to deliver both implementation excellence and long‑term business impact.

• Mission Enthusiasm: Passionate about bringing health and wellness solutions like Truemed to the fitness and studio world, with a genuine interest in improving lives through better metabolic health habits.

• Intelligence & Growth Mindset: Learns quickly, adapts to new environments, and absorbs information rapidly. Understands when to take initiative and when to seek input from colleagues or partners. Enjoys working with high‑performing teams and contributing to a culture of excellence.

• Willingness to Travel: This role requires a strong commitment to being in the field. You will regularly visit strategic partner locations, attend key industry conferences, and participate in high‑impact events to build relationships, strengthen partnerships, and drive adoption and awareness of Truemed across the fitness and wellness industry.

• Critical Thinking: Thrives in dynamic, fast‑changing environments, quickly identifies partner needs, and develops creative solutions. Makes decisions based on logic and data rather than habit or hierarchy.

• Proactivity: Takes ownership of partner relationships, brings new ideas for engagement, event activations, and revenue growth opportunities without waiting for direction.

• Flexibility & Adaptability: Manages shifting priorities and frequent travel demands effectively, staying focused on results while navigating evolving partner and market needs.

• Openness to Feedback &
  
  Collaboration:
  
  Responds to feedback with professionalism and…