Process Improvement Manager

Duration: 12 months + High chances of extension Other Special Requirements

• Stakeholder engagement plan and initial findings report (within 30 days)
• "As-Is" and "To-Be" process documentation (within 45 days, Visio format)
• Gap analysis report and root cause analysis (within 45 days) Fishbone, Pareto, etc.
• Functional and non-functional specifications for modular or low-code solution aligned with optimized processes (within in 60 days)
• Functional improvement plan with prioritized initiatives (within in 75 days)
• KPI dashboard framework to measure progress and impact ( within in 80 days)
• Executive summary and final presentation of recommendations (within in 90 days)

• Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
• Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
• Conducting an end-to-end review of selected business processes across designated departments or functional areas.
• Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
• Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.
• Designing optimized "To-Be" workflows and transition plans.
• Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
• Establishing metrics to track improvements and ROI.
• Facilitating working sessions, process mapping workshops, and training as needed.
• Collaborating with IT and operations teams to align process improvement plans with system capabilities.
• Supporting the development of implementation roadmaps and change management strategies.

8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.