Business Process Lead

Client is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction.

• Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
• Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
• Conducting an end-to‑end review of selected business processes across designated departments or functional areas.
• Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
• Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.
• Designing optimized "To-Be" workflows and transition plans.
• Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
• Establishing metrics to track improvements and ROI.
• Facilitating working sessions, process mapping workshops, and training as needed.
• Collaborating with IT and operations teams to align process improvement plans with system capabilities.
• Supporting the development of implementation roadmaps and changing management strategies.

• 8 Years Required Process engineering, operations optimization, or business process improvement
• 5 Years Required Evaluating current state processes and optimizing processes
• 1 Years Required Specifying software system requirements to design improved solutions
• 1 Years Required Six Sigma Black Belt certification
• 1 Years Required Proven track record of leading process transformation initiatives in large organizations
• 1 Years Required Proficiency in process modeling tools (e.g., Visio etc.)
• 1 Years Required Strong facilitation, communication, and stakeholder management skills
• 1 Years Required Experience with operational metrics, workflow optimization, and cross-functional team collaboration
• 1 Years Preferred Experience in regulated or government environments
• 1 Years Preferred Familiarity with process automation or low-code tools