Business Office Coordinator

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. Grow your career with Brookdale! Our Business Office Coordinators have opportunities for advancement by exploring a new career in positions such as Business Office Managers, Sales Managers and Executive Directors.

Join us if you want to work in an environment where you can become your best possible self. You’ll earn more than a paycheck; opportunities for professional development and ongoing wellness programs are available. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including  protection and pet insurance

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity insurance, and legal plan
• Tuition reimbursement

Base pay will be determined by applicant’s skills and experience. The role is also eligible for team‑based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active‑duty military personnel and military spouses are encouraged to apply. Brookdale offers to advance fees for naturalization (Form N‑400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least one year.

The application window is anticipated to close within 30 days of the date of posting.

• Provide support to the community, including accounts receivable, accounts payable, payroll and other human‑resources related duties.
• Track community accounting changes, prepare and record all invoices, assist with new‑hire documentation and organize and maintain personnel, resident, marketing and other files as needed.
• Responsible for attracting, recruiting, engaging and retaining the BAH agency’s associates.

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or minimum of one to two years related experience and/or training; or an equivalent combination of education and experience is preferred.

• Review new associate applicants in Oracle daily and conduct prescreen interviews by phone followed by setting up in‑person interviews for BAH agency leader.
• Analyze trends in turnover, hiring, promotions, separations and grievances to determine support or action needed to adjust unfavorable trends.
• Prepare and post notifications to clients regarding rate increases as approved by BAH Agency leader and BAH corporate office.
• Manage leave of absence administration in partnership with the Human Resources Business Partner and the company’s leave of absence vendor.
• Maintain associate personnel files in compliance with Brookdale policy and federal, state, and local employment laws and regulations.
• Manage associate stay and exit interview process and utilize feedback to support the Agency Administrator in continually improving associate turnover and retention.
• Coordinate Everyday Hero program and other recognition activities.
• Assist with setup of direct debits and electronic payment for clients.
• Complete or assist with special projects and other duties as requested by the agency or BAH senior management.
• In collaboration with Agency leader, oversee the successful execution of company programs, including, but not limited to, associate orientation (Brookdale Beginnings) and training (Associate Foundations) and the safety and workers compensation program.

Brookdale is a Great Place to Be

• Gracious hospitality and neighborliness for our residents and families.
• Home‑like feel and all‑around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with over 675 communities, offering many opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.

Brookdale is an equal opportunity employer and a drug‑free workplace.