Member Experience; MX Specialist

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The Open Compute Project (OCP) is the engine driving the future of data centers, AI, and a broad spectrum of computational infrastructure. We don't just innovate technology; we accelerate progress by making technology open, efficient, scalable and sustainable. We believe that by building a community where the world's leading experts and companies collaborate, we can solve the grand challenges of computational infrastructure faster than any single organization can alone.

Our team is here to lead a universally beneficial, open platform for next-generation technology.

We succeed through transparency, deep collaboration and a relentless focus on community engagement. As a non-profit foundation, our success is measured by the connections we build, the participation we inspire, and the innovations that result from our member’s collective work. We create the framework, the programs, the events, and the processes that transform ideas into impact.

Our Member Experience Specialist will be a vital bridge that welcomes the world’s most influential infrastructure companies, the data center giants, the AI leaders, emerging startups and the hardware innovators into our collaborative ecosystem. You will be an early and critical point of contact, ensuring every new member is not just onboarded, but has the information to leverage our Community and programs.

If you are passionate about how our digital world is built and thrive on connecting brilliant people to impactful work, join us. Help us scale the Community that is shaping the future of our industry. Support the Sr. Director of Member Experience in scaling and operating OCP’s corporate membership onboarding and engagement program. This role manages day-to-day onboarding for new corporate members and helps maintain high-touch, high-quality interactions with OCP’s existing 500+ member organizations.

• Lead operational onboarding for ~150+ new member companies annually, ensuring timely onboarding and engagement across OCP programs.
• Coordinate multi-contact onboarding, including agreements, invoicing coordination, logo collection, project introductions, and dashboard access.
• Maintain accurate membership and contact data across CRM and workflow tools (Salesforce/Fonteva, Moxo, etc.).
• Serve as a primary point of contact for new members during their first 60–90 days.
• Support ongoing engagement and inquiries from existing members, ensuring smooth handoffs to Community, Events, Technical Programs, and other internal teams.
• Track onboarding progress and provide weekly reporting to the Sr. Director of Member Experience.
• Assist with process execution, documentation updates and member-facing resources.

• Experience in customer success, program coordination, associations or enterprise client onboarding.
• Strong communication, organization and workflow management skills.
• Comfortable managing multiple concurrent onboarding cycles.
• Familiarity with CRM systems, online meetings and automation tools.

This role is critical to the success and growth of OCP’s Member Experience program, ensuring new members are properly onboarded, supported and quickly integrated into OCP’s Community and initiatives, accelerating contribution and engagement across multiple OCP Programs.

• Bachelor's degree or equivalent experience in a related field.
• Proficiency in Google Workspace (Docs, Sheets, Slides) or Microsoft Office Suite.
• Ability to work independently and as part of a 100% remote & distributed team.
• Proven ability to maintain professionalism and composure when dealing with high-level corporate contacts.
• Minimum of 2 years of professional experience in a client-facing or program coordination role.
• ~10-20% travel, some international, will be required for this role for attendance at our OCP Summits and some partner events to connect with new and existing members.

• Direct experience managing member or corporate accounts within a consortium, foundation, professional trade association or standards body (e.g., OCP, CNCF,…