Business Coach, Shared Services

United Way for Greater Austin Business Coach, Shared Services Department:
Education, Early Childhood, and Advancement (EECA) Regular, Full-time, Exempt

Description

Who we are:

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas.

Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.

Who we want:

As a Business Coach
, you will be essential in strengthening the Austin/Travis County child care system by implementing an innovative Shared Services Alliance. A shared services alliance aims to centralize and automate as many business processes as possible to support local childcare centers to increase profit, stabilize their business model, increase wages and benefits for staff, and spend more time working directly with children and families.

In this role, you will work closely with the Shared Services Manager to support child care center program leaders to access and utilize the back-office administrative services offered by the new Alliance. These services will include marketing and enrollment management, staff recruiting and retention, child care management software implementation and training, budgeting, bookkeeping, payroll and benefits management, and financial reporting.

As new childcare providers are onboarded to the Shared Services Alliance, you will be responsible for tracking progress to ensure a successful onboarding experience, ensuring providers have access to the business support they need when they need them, and that they are customized based on each providers’ existing knowledge and unique challenges.

Who you are:

• Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments — you garner the trust and support of others.
• Resourcefulness: You marshal resources (people, funding, material, support) to get things done. You orchestrate multiple activities simultaneously to accomplish a goal and get the most out of limited resources. You apply knowledge of internal structures, processes, and culture to resourcing efforts.
• Situational adaptability: You pick up on situational cues and adjust. You readily adapt personal, interpersonal, and leadership behavior. You understand that different situations may call for different approaches and can act differently depending on the circumstances.
• Interpersonal savvy: You relate comfortably with people across levels, functions, cultures, and geography and act diplomatically and tactfully. You build a rapport in an open, friendly, and accepting way and develop constructive relationships with people similar and different to yourself.
• Being resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crises effectively, bounce back from setbacks, and grow from your hardships and negative experiences.
• Plans and aligns: You set objectives to align with broader organizational goals and break objectives down into appropriate initiatives and actions. You stage activities with relevant milestones and schedules and anticipate and adjust effective contingency plans.

What you’ll do:

• Coaching and Support: Provide business coaching and technical assistance to childcare program administrators, focusing on authentic relationships and meeting them at their current knowledge level while also simplifying complex business concepts and making them relatable, connecting…