Senior Revenue Operations Compensation Analyst

Senior Revenue Operations Compensation Analyst

Legal Zoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

This hybrid position will work remotely as well as onsite in our Austin, TX, office.

Overview

The Revenue Operations Compensation Analyst III is a critical member of the Revenue Operations team, responsible for designing, administering, and optimizing sales compensation programs for high-velocity, high-volume sales and contact center teams. This role will leverage deep expertise in sales performance management (SPM/ICM) platforms, compensation modeling, and process automation to ensure scalable, accurate, and motivating incentive structures. The ideal candidate will partner cross-functionally across sales, customer success, finance, payroll, and HR to drive revenue growth, operational consistency and excellence, and maintain a well governed and data-driven compensation program that aligns with business objectives.

You will

• Design, implement, and administer revenue compensation plans for Sales and Customer Success, including quota frameworks, crediting logic, and spiff program structures that support inbound, outbound, care, and contact center teams
• Manage monthly attainment and payout processes, ensuring accurate crediting across multi-channel workflows maintaining strict data integrity
• Implement and administer the selected SPM or ICM platform for Legal Zoom (e.g., Spiff, Xactly, Captivate
  
  IQ, Everstage, or similar), including configuration, logic testing, system maintenance, and enhancement planning
• Build and optimize compensation models and scenario analyses that evaluate plan changes, ROI, behavioral impact, and performance across Sales and CX
• Lead the design and documentation of dispute and exception workflows, ensuring timely and accurate resolution
• Execute spiff programs across GTM teams, including program setup, tracking, ROI analysis, and governance
• Analyze compensation performance, attainment trends, behavioral outcomes, and spiff effectiveness, then deliver insights and recommendations to Sales and CX leadership
• Collaborate with partners in Sales, CX, Finance, and Technology to govern incentive changes and ensure alignment with business goals
• Prepare and validate monthly compensation files for Finance, Accounting, and Payroll as part of the month end close process
• Maintain comprehensive documentation, including SOPs, policies, and complete terms and conditions (T&Cs) for all incentive programs
• Conduct recurring audits that ensure data accuracy, process compliance, and adherence to compensation governance
• Provide reporting and insights that help leadership understand performance drivers and the impact of compensation programs
• Perform other duties as assigned

Occasional travel may be required.

You have

• 5+ years of experience in sales compensation, sales operations, revenue operations, or a related field, with success in high growth or high volume environments
• Hands‑on experience administering SPM or ICM platforms such as Spiff, Xactly, Captivate
  
  IQ, or Everstage
• Strong Salesforce proficiency, including crediting logic, data structures, and workflow automation
• Advanced Excel skills and experience with SQL or similar query tools for modeling, validation, and scenario analysis
• Expertise in quota management, spiff program design, ROI analysis, and incentive modeling for contact center and high velocity teams
• Experience designing and managing dispute and exception workflows with a focus on efficiency and compliance
• Understanding of lead to order data structures and how sales processes and revenue practices affect crediting
• Ability to drive cross functional alignment and governance for incentive changes across Sales and CX
• Experience supporting month end close for variable compensation, including reconciliation and payout validation
• Strong…