ECommerce Merchant Specialist

Overview

Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers. This is an exciting time for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e-Commerce merchants to drive Apple Pay acceptance, and to enable a best-in-class integration on their digital channels (Web and App).

The Apple Pay team helps merchants transform the way people shop online and through Apps, inspiring them to enhance their eCommerce experiences leveraging Apple’s iOS platform and payment features.

• Responsible for sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up
• Managing and supporting merchants through the full Apple Pay enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launch
• Identifying key players, and managing the end-to-end enablement process with merchants and payment partners
• Supporting merchants through post-go-live growth initiatives (UX audits, conversion optimization, and anomaly detections)
• Establishing, developing, and maintaining positive business and customer relationships
• Onboarding merchants in partnership with the Apple Pay Technical Specialists to implement an Apple Pay integration that provides a great customer experience
• Building and delivering a communication strategy to evangelize Apple Pay in a one-to-one or one-to-many format whether in person or via Webinars
• Providing updates on account and pipeline progress and productivity KPIs to share with leadership and wider Apple teams
• Maintaining merchants contacts and updating pipeline status in the internal CRM system

• Excellent communication skills via various modes of communication (email, phone, or in person), with exceptional ability to navigate and collaborate within large, complex organizations
• Self-driven, and motivated professional with strong organizational skills with the ability to multitask and to stay focused with minimal supervision
• Results oriented with ability to provide continued momentum and focus throughout short, medium and long sales cycles
• Proven results in a quota-carrying role, with experience in pipeline management, and sales forecasting
• Excellent problem solving skills with the ability to manage through ambiguities with attention to details
• High English proficiency required (reading, writing and speaking)
• Bachelor degree or 3-5 years of sales or business development experience
• Solid understanding of Retail/e-commerce and/or Payment industries a plus

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Apple accepts applications to this posting on an ongoing basis.