Wellness Operations Specialist

Austin, Texas, United States Corporate Functions

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries.

Apple’s Wellness team directly impacts the employee experience every day by providing care and support through top-notch onsite fitness and wellness services to Apple employees. Weʼre looking for someone who is passionate about delivering high quality and purposeful programs. As a Wellness Operations Specialist, you'll be responsible for oversight of the programs and day-to-day operations of the onsite Fitness and Wellness Centers and project support for Benefits and Wellness programs.

Apple's Wellness Operations Specialist is action-oriented and thrives in a fast-paced environment. They are proactive with a team-oriented collaborative nature to complete deliverables and achieve goals and milestones; works closely with direct management and colleagues to streamline processes, engage in continuous improvements and resolve issues. They are the kind of person that is eager, ready to “roll up their sleeves”, and is willing to do whatever is needed to keep things moving forward.

They enjoy building solid working relationships with peers, cross functional teams, and partners.

• Oversight for Austin Wellness Centers facility operations; respond to site requests and escalations
• Support the management of operational contract staff and vendors; inclusive of recruiting, interviewing, on-boarding, and scheduling
• Support Wellness Center computer systems tracking, setup, and basic training for new providers
• Coordinate daily facility operations with facilities teams and vendors, including routine walk throughs, facility projects, and work order management
• Liaison between departments and stakeholders
• Assist with fitness class program schedules, studios, and instructors
• Financial management:
  Collaborate with operations team on operational budget, inventory, and purchases for planning, forecasting, and accruals, monthly spend reconciliation, review and pay invoices, and manage purchase requisitions
• Support special events, as well as outreach programs with coordination and implementation
• Point of contact for Wellness/Fitness offerings questions, inquiries, and feedback from team members.
• Support additional Benefits and Wellness projects as needed

• 5+ years in a leadership role, relevant facilities related work experience, vendor management, and excellent customer service record
• Ability to troubleshoot and familiarity with tools such as work order management platforms, iWork (Numbers, Keynote, Pages), Quip, Box, and MS Office
• Strong verbal and written communication skills
• Manages time efficiently, demonstrates ability to multi-task and adapts swiftly to prioritizing and shifting tasks in fast-paced environment
• Must be comfortable interfacing with all levels of the organization and working cross-functionally on a variety of projects
• Skilled in developing and maintaining excellent working relationships with internal teams, customers, and business units
• Excellent organization skills, acute attention to detail, ability to handle multiple tasks
• Extremely responsive and upbeat with eagerness to grow in new areas of development

• Bachelor’s degree or equivalent experience in operations, fitness management, wellness administration, or related field
• Solid customer service, fitness, and facility operational experience; knowledge of ACSM guidelines, and a First Aid/CPR certification is a plus
• Experience supporting fitness, wellness, hospitality, or member-based operations preferred
• Resourceful in shifting seamlessly between a variety of programs and work with minimal direction
• Proven ability to be trustworthy with sensitive and confidential information
• Must be a self-starter who can function independently and collaboratively
• Ability to present in front of group and interact with leadership teams
• High level understanding of Apple’s hardware and software solutions
• Flexibility to work as required to fulfill business needs

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Apple accepts applications to this posting on an ongoing basis.