Account Manager

Why join us?

Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes.

We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.

We’re hiring an Account Manager to own upsells, tier upgrades, and expansion across a growing book of business. You’ll partner closely with activated customers to identify value gaps, maximize usage, and lead conversations that drive expansion revenue and long-term retention.

This role is ideal for someone who thrives in post-sale growth environments—combining commercial acumen with product fluency to grow accounts predictably. You’ll work across product usage signals, customer conversations, and cross‑functional insights to help customers outgrow their current plans and land on the next tier of success with Handoff.

• Own and close upsells and expansion across your assigned portfolio of accounts
• Proactively identify customers approaching tier limits or ready for deeper usage
• Run value-based upgrade conversations, positioning ROI and business outcomes
• Track expansion signals via product usage and customer behaviors
• Collaborate with Product, Sales, and Support to align expansion timing and execution
• Reduce churn risk by uncovering and addressing value gaps early
• Keep all expansion pipeline, notes, and forecasts accurate in Hub Spot
• Act as a trusted advisor to customers scaling their businesses with Handoff

• 3+ years in account management, customer success, or revenue-focused CS roles
• Proven success driving upsell and expansion in SaaS or tech-enabled services
• Strong commercial instincts—you think in ARR, NDR, and LTV
• Comfortable running upgrade conversations end-to-end without Sales handoffs
• Familiarity with interpreting product usage signals and CRM forecasting (Hub Spot a plus)
• Able to frame value clearly—focused on business outcomes, not feature lists
• Highly proactive, accountable, and customer-obsessed
• Bonus: experience working in or selling to construction, field services, or similar verticals

• Competitive Salary + Equity
• Unlimited Paid Time Off (PTO)
• 401(k)
• Medical, Dental & Vision Insurance
• Life & Disability Insurance
• Flexible Spending Account (FSA)
• Dependent Care FSA (DC FSA)
• Relocation Allowance
• Top-Notch Equipment – Choose your laptop!
• Team Offsites Around the World

If you’re excited to own growth across a high-impact customer base—and help remodelers scale their businesses through better software—we’d love to meet you.