Services Leader, Strategic Accounts

Job Description
Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. This is a hybrid role in Austin, Texas, so you must be able to commute to our office 1-2 times a week.

Implementation & Services at Canva is a dynamic, evolving team that plays a critical role in our global success. We empower customers to integrate Canva into their workflows, maintain consistent branding, accelerate campaigns, and foster design independence — while meeting enterprise‑grade security and governance needs.

This team includes Strategic Implementation Managers and Technical Account Managers, supporting Canva’s largest customers. These are new and emerging motions as Canva scales into six‑figure and above enterprise accounts. Sales is learning how to sell into this segment, while Services is building the capability to deliver measurable, repeatable value.

You will lead a team of ~10 individual contributors, with the opportunity to shape team structure, operating models, and future growth as the strategic business expands.

This role combines strategic leadership with hands‑on execution. You will streamline processes, build playbooks, and define success metrics to meet customer and business KPIs, while helping launch and scale paid implementation and services offerings.

You will partner closely with Sales, Customer Success, Product, and Engineering to ensure long‑term customer success, while serving as a strong voice of the customer in product development.

We are hiring a global leader to build, scale, and lead a high‑impact Strategic Account Services organization supporting Canva’s most complex and high‑value customers.

You will oversee Strategic Implementation Managers and Technical Account Managers, ensuring enterprise customers achieve fast time‑to‑value, deep adoption, and durable success. This is a builder role, ideal for a leader who thrives in ambiguity, enjoys creating structure from scratch, and has scaled services teams in high‑growth SaaS environments.

• Lead & Scale a Global Services Organization
  Build, lead, and develop a global team of Strategic Implementation Managers and Technical Account Managers
  Define clear role charters, career paths, and performance expectations
  Coach and develop leaders who build customer‑obsessed, high‑performing teams
• Own Strategic Customer Implementations
  Oversee complex, multi‑stakeholder implementations for enterprise and strategic accounts
  Ensure predictable delivery, strong executive alignment, and measurable outcomes
  Engage directly with high‑risk or high‑visibility customers to ensure exceptional experiences
• Partner Across the Business
  Collaborate closely with Sales, Customer Success, Product, and Engineering to align on customer outcomes
  Support pre‑sales discovery, scoping, and executive conversations to instill confidence in post‑sales delivery
  Influence go‑to‑market and services strategy for enterprise customers
  Provide structured customer feedback to inform product roadmap and platform investments
• Build Scalable Services Operations
  Design and optimize implementation and services processes that scale globally
  Define and track success metrics including time‑to‑value, implementation health, and customer satisfaction
  Balance operational rigor with flexibility for strategic customers
• Be a Builder
  Identify gaps, design solutions, and execute without waiting for perfect conditions
  Balance short‑term execution with long‑term organizational design
  Build systems, playbooks, and standards that scale with Canva’s growth

We’re looking for a senior, builder‑minded leader to establish and scale a global Strategic Account Services organization for Canva’s largest and most complex enterprise customers. This role blends strategic vision with hands‑on…