Junior Account Manager

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Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we have pioneered privacy‑safe, full‑funnel marketing measurement, empowering all teams to make smarter decisions. Our platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitability—combining full‑funnel measurement
, forecasting, and optimization. Trusted by over 200 leading brands across three continents, including Free People, Gymshark, and Callaway Golf
, Fospha manages $2.5 billion in annual ad spend. We’re scaling fast across London, Mumbai, and Austin and are on the lookout for ambitious Junior Account Managers to help build the world’s most powerful marketing measurement solution.

As a Junior Account Manager you will play a critical role in ensuring Fospha’s customers see measurable value and business impact from our marketing measurement platform. Working alongside our Account Managers and Customer Success team, you’ll manage relationships across a portfolio of mid‑size customers, driving retention, adoption, and commercial readiness while helping shape the next generation of customer success at Fospha.

• Drive renewals across your portfolio by understanding client objectives, monitoring account health, and ensuring value is demonstrated ahead of each renewal cycle.
• Collaborate closely with Account Managers on higher‑tier accounts to support QBRs, success plans, and growth opportunities, building the commercial skillset to progress into a full AM role.
• Turn data into impact stories. Help see how Fospha drives efficiency, growth, and smarter marketing decisions, through clear ROI and performance storytelling.
• Identify signals of growth or risk early, working with Customer Success to flag adoption challenges or expansion opportunities, and contribute to proactive save or growth plans.
• Contribute to strategic account plans, helping shape the roadmap for your accounts, ensuring every action ties back to measurable outcomes and customer success.
• Develop commercial acumen. Learn to navigate renewals, budget conversations, and stakeholder management to prepare for full portfolio ownership.
• Represent the voice of the customer internally, surfacing product feedback, feature requests, and insight that helps Fospha continuously improve our platform and delivery.

• 1–3 years of experience in Customer Success, Account Management, or client‑facing SaaS roles, ideally within D2C marketing, analytics, or eCommerce.
• Strong relationship builder who enjoys helping customers achieve tangible results.
• Comfortable with data, you can interpret dashboards, spot trends, and articulate the “so what” for the customer.
• Confident communicator across email, video, and live meetings; able to build trust quickly with multiple stakeholders.
• Organized and proactive. You take ownership of follow‑ups, health tracking, and ensuring nothing slips through the cracks.
• Eager to learn the commercial side of SaaS, renewals, upsells, and business case storytelling.
• Naturally curious and analytical, with a genuine interest in marketing performance and measurement.
• (Bonus) Experience with eCommerce data, attribution, marketing platforms, marketing measurement or D2C ad platforms is a plus.

• Seek inclusion & diversity:
  We create an environment where everyone feels welcome, and people are encouraged to speak and be heard.
• Work Hard, Work Well, Work Together:
  We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact.
• Grow:
  We are proactive, curious and unafraid of failure.
• Customer at the heart:
  We care about the customer, feel their pain and love building product that solves their biggest problems.
• Candour with caring:
  We deliver candid feedback with kindness and receive it with gratitude.

• Competitive salary and bonus
• Opportunities for learning and development within the Blenheim Chalcot venture network
• Travel to our London HQ and cross‑team
• 25 days PTO including 11 federal public holidays
• Your birthday off
• 401k
• Daily office snacks and treats

• 20‑minute screening call with Talent
• Take‑home task (customer scenario + data interpretation)
• Team interview
• Final interviews with Fospha SLT