Director, GTM Operations
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-01-23
Listing for:
Zendesk, Inc.
Full Time
position Listed on 2026-01-23
Job specializations:
-
Business
Business Management, Business Analyst, Business Development
Job Description & How to Apply Below
** Director of GTM Operations
** to lead two critical pillars of our go-to-market organization:
** Compensation Operations
** and
** Strategic Business Operations**. This individual will be instrumental in operationalizing GTM strategy, optimizing performance, and driving alignment across Sales, Marketing, Customer Success, and Finance.
* Lead end-to-end compensation operations, including:* + Annual planning and design support + Quota deployment and attainment tracking + Territory mapping and assignments + Monthly/quarterly payout processing
* Drive compensation tooling and process automation
* Establish compensation governance frameworks, audit trails, and compliance processes and policies.
* Partner with Sales Leadership, HR, and Finance to ensure comp plans align with GTM strategy and company goals.
* Serve as subject-matter expert on incentive comp design, dispute resolution, and change management.
* 8–12+ years of experience in GTM Operations, Business Operations, Sales Strategy, or Revenue Operations.
* Deep expertise in Sales/GTM Compensation Operations.
* Strong experience in business planning, forecasting, reporting, and process design.
* Exceptional analytical skills; comfortable working with financial models, BI tools, and large datasets.
* Proven ability to lead complex, cross-functional projects with executive visibility.
* Excellent written and verbal communication; able to influence across levels and functions.
* Familiarity with sales motion models (enterprise, PLG, channel) is a plus.
* Tools experience preferred:
Salesforce, Xactly, Looker/Tableau, Clari, Excel/Google Sheets.
* A strategic mindset with the ability to zoom in and out between tactical execution and long-term vision.
* Strong operational intuition — you know what good looks like and how to build it.
* Confidence in leading through ambiguity and scaling operations in high-growth or evolving environments.
* A collaborative, low-ego approach to problem solving.
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