Partner Services Coordinator

* ** Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
* ** Continuous professional growth and leadership opportunities.**
* ** Health, wellness, and financial benefits to offer peace of mind to you and your family.**
* ** World-class facilities and the technology you need to thrive – in our offices or yours.
** Attend and participate in project meetings, such as kickoff and close meetings, to ensure alignment on expectations, roles, and responsibilities among all parties involved.
* Customer Service:
Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
* Detail-Oriented:
Can identify errors or inconsistencies in work and make necessary corrections.
* Willingness to Learn:
Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.
* Problem-Solving:
Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
* Organization:
Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
* Time Management:
Can generally use time effectively and is working towards improving task prioritization and deadline management.
* Prioritization:
Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.
* Communication:
Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
* Self-Motivation:
Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
* Adaptability:
Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
* The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
* Experience in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate
* Proficiency in using Business Intelligence tools to analyze and interpret data for informed decision-making preferred - Intermediate
* Completed Bachelor’s Degree or relevant work experience required
* 2-4 years of experience in a client-facing role
* 3-5 years of experience managing Customer relationship and projects
* Knowledgeable of Microsoft Office applications

Experience with Contracts and/or Statements of Work  

Experience with PSA/Autotask, Airtable, Visio is a plus
* Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
* Continuous professional growth and leadership opportunities.
* Health, wellness, and financial benefits to offer peace of mind to you and your family.
* World-class facilities and the technology you need to thrive – in our offices or yours.
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