Account Manager

ACCOUNT MANAGER POSITION OVERVIEW

Harbor Health is seeking a strategic Account Manager to serve as the primary post‑sale contact for employer groups transitioning to our innovative payvider model in Austin. This role ensures successful implementation, member satisfaction, and long‑term client retention while identifying opportunities for account growth.

New Product Implementation & Onboarding

• Serve as primary contact for employer HR and Benefits teams transitioning to Harbor Health plans
• Coordinate implementation across Underwriting, Claims, Operations, and IT to ensure accurate plan configuration
• Lead open enrollment meetings and develop educational materials on benefits, network access, and the payvider model
• Manage implementation timelines to ensure on‑time launches

Client Relationship Management & Retention

• Resolve service issues, billing discrepancies, and complex claims problems quickly
• Act as internal client advocate across Harbor Health departments
• Conduct quarterly or semi‑annual business reviews analyzing utilization, costs, and plan effectiveness
• Develop renewal strategies demonstrating Harbor Health's value and competitive advantages
• Build trusted advisor relationships with client decision‑makers

Sales Support & Account Expansion

• Communicate client feedback on product performance and competitive positioning to internal teams
• Screen new sales opportunities for underwriting review and assist in tracking down missing requirements from broker partners
• Identify cross‑sell and upsell opportunities within existing accounts
• Generate referrals from satisfied clients for sales team
• Track account growth metrics and expansion opportunities

Required:

• 3‑7 years in healthcare account management, client services, or benefits consulting
• Proven track record managing employer group health insurance accounts through full implementation lifecycle
• Strong understanding of group health benefits, plan administration, claims resolution, and utilization management
• Demonstrated ability to build strategic relationships with C‑suite and HR leadership
• Excellent problem‑solving skills with ability to navigate complex, multi‑stakeholder issues
• Experience conducting business reviews and presenting data‑driven recommendations
• Strong project management and organizational skills
• Proficiency in CRM systems, benefits administration platforms, and Microsoft Office Suite

Preferred:

• Healthcare startup or new product launch experience
• Knowledge of value‑based care models, ACOs, or integrated delivery systems
• Background in open enrollment facilitation and member education
• Experience with self‑funded or level‑funded plan designs
• Active health insurance license
• Existing relationships with Austin‑area employer groups or HR professionals
• Bilingual in English and Spanish

• Opportunity to shape client success strategies as a founding member of our account management team
• Collaborative and dynamic work environment
• An organization passionate about transforming healthcare for underserved Austin communities
• Competitive salary and benefits package
• Professional development and growth opportunities
• A transparent and unique culture