Harm Policy Manager - Trust and Safety

Responsibilities

The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves. As a Central High Harm Policy Manager, you are responsible for driving specialized strategies to improve the enforcement and operability of high harm policy areas, such as Hate, VBDA, Hex and I&A.

As part of the Regional High Harm team, you ensure that there is a global overview and strategy, and regional execution for nuanced, contextual policy areas. You are passionate about user safety, wake up excited to make an impact in millions of people's lives, and switch readily from thinking strategically about policy development and iteration to managing tactical enforcement decisions. Your background and professional expertise are grounded in areas related to internet policy, user safety, or platform management, and you have demonstrated this through a track record of achievements in the policy space.

You also have experience with bringing out the best in a team and fostering a collaborative working style in a fast paced environment.

• Creating and iterate materials that enable high harm policy rules to be operationalized across Ops and Non-Ops teams.
• Assessing policy performance and supporting improvements to policy for high harm areas.
• Provide actionable, operable recommendations for policy development at a quarterly cadence, through policy RCAs, focus group discussions with moderators and non-Ops teams, and escalation insights.
• Measure the post-launch impact of policies through qualitative and quantitative measures.
• Identify critical thresholds for policy guidance iteration, and manage such iterations.
• Providing feedback to scope and language of policies from an enforce ability perspective during the drafting stage.
• Develop programs for policy calibrations, policy walkthroughs and general policy-ops channels to improve the moderation quality of high harm titles.
• Provide cross-feature insights on high harm areas to support feature policy strategy development.
• Develop enforcement strategies through which high harm policy principles and rules are put into practice, in close collaboration with T&S Product.

• Experience in Trust and Safety, with demonstrated exposure to policy enforcement and/or policy development.
• Experience in content policy, regulatory frameworks, or public policy, specifically in technology/social media/content.
• Policy expertise in high harm issue areas such as hate, violence, bullying, dangerous activities, I&A.
• Deep interest in content management and online community development.

Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

Tik Tok recognises that keeping our platform safe for the Tik Tok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

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