Account Manager

At Quota Path, we believe that reaching your goals is all about the journey rather than the destination. Our team thrives on curiosity, collaboration, and impact. We’re looking for an Account Manager who combines customer advocacy with commercial ownership to help our customers grow, and to ensure they continue seeing value long after onboarding is complete. This role is best suited for someone who moves fast, thinks commercially, and takes ownership when things are unclear.

You’ll work closely with key stakeholders across Sales, Rev Ops, Finance, and Leadership teams to guide customers through adoption, revenue growth, and renewal. Your focus will be building strong relationships, ensuring product value is realized, and driving long-term partnership outcomes.

• Own adoption, renewal, and expansion outcomes for a defined book of SMB–midmarket customers, exceeding quarterly renewal and upsell quotas.
• Drive proactive customer engagement, including:
  • Regular cadence check-ins to ensure admin and end-user adoption
  • Value reinforcement throughout each customer lifecycle stage
  • Identify and win upsell opportunities through product usage insights, customer goals, and business changes
• Collaborate with CSMs to ensure smooth transition from onboarding to adoption
• Partner with Solutions, Support, and Product to resolve issues, improve workflows, and bring the customer voice back into the business
• Leverage customer data to identify adoption blockers and reinforce value
• Maintain accurate forecasting and account health documentation
• Thoughtfully use AI tools to reduce manual work and improve efficiency in routine account management tasks.

• 2+ years of experience in Account Management, Customer Success, Revenue Operations, or similar customer-facing SaaS roles
• Ability to manage a portfolio with varying levels of complexity while balancing multiple renewal cycles
• Experience handling commercial conversations including renewals, pricing discussions, and upsell scoping
• Strong relationship-building skills across admin and end-user personas
• Excellent communication skills - able to simplify complex topics and guide customers through change
• Demonstrate strong spreadsheet proficiency (Excel/Google Sheets)
• Prior experience with Salesforce, Hub Spot, or similar CRMs
• Strong organization and time management, with ability to prioritize effectively

• Background in compensation, commissions workflows, or revenue operations
• Prior experience at a B2B SaaS company.
• Experience using Salesforce, Hub Spot, or other CRM solutions.

• Competitive on-target earnings starting at $,000 annually ($80, base salary) with significant upside.
• Generous equity offerings.
• Comprehensive health coverage with 90% of employee premiums paid.
• Flexible PTO and half-day Fridays year-round.
• Opportunities for professional growth and development in a supportive, inclusive environment.

At Quota Path, we’re proud to be an equal‑opportunity employer that thrives on our team's collective talent and unique perspectives.

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