Director, Business and Cost Management

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Director, Business and Cost Management

This role will build and lead an enterprise-wide business operations function that integrates delivery operations, Fin Ops governance and customer/project profitability analytics. This leader will be responsible for establishing an end-to-end resource and cost management process and dashboards across cloud infrastructure, on-prem scanning, labor, professional service and cloud costs to enable accurate profitability measurement and operations execution.

This role will partner cross-functionally to modernize how the business measures and manages performance, identifies execution bottlenecks and drives efficiency. Partners include P&L leadership, Finance, Product, Engineering, Customer Success, Professional Services and Support.

Key Responsibilities:

• Strategic Leadership
• Build and lead a high performing Business Operations team across Delivery Operations, Fin Ops, and Cost governance
• Champion operational excellence and cross-functional collaboration to improve operational and financial reporting and management and identify opportunities for margin expansion
• Serve as a trusted advisor to executive leadership on operational health, risks and strategic opportunities
• Business Operations & Performance Management
• Own Operational reporting across Operational Delivery, Bus Ops and Service Delivery performance
• Drive operating rhythms with regions and functions focused on infrastructure and all cost work streams
• Introduce data-driven decision frameworks that improve forecasting, resourcing, and operational planning
• Partner closely with Product, Engineering and Operations to align on new product development and business operational cost impact
• Examples:
• Oracle PPM roll out
• PA model cost inputs
• Book to Bill
• Cloud cost coordination
• Business Operations & Execution Management
• Lead operational frameworks for digitization/on-prem scanning services, cloud delivery, labor planning and professional service implementation
• Develop standard processes and KPIs focused on optimal performance
• Identify execution bottlenecks using workflow analytics and continuous improvement.
• Business Operations & Cost Governance
• Build and lead end to end Bus Ops practice covering cost allocations, utilization and consumption forecasting, optimization and governance
• Partner with Finance, Cloud Ops and Engineering to create transparent unit economics and cost attribution models
• Implement Executive reporting for Bus Ops cost optimization and programs. Translate complex end to end spend into business insights for executives.
• Develop and deliver dashboards and analytics showing real-time and historical spend by BU, region, customer account, service, and product segments
• Partner with Cloud Reporting Tool owner (ECS) to ensure reporting governance is accurate and maintained.
• Work with Customer Success, Professional Services on confirming active accounts/renewals or decommissioning assets
• Profitability Modeling & Analytics
• Create unified cost management model that integrates cloud costs, on-prem operations, professional services, hardware/scanning and customer specific delivery costs
• Build dashboards that provide customer/project level profitability for executives and field leaders
• Deliver insights to support improved pricing, contract structure and product packaging driving transparency so teams can make cost-informed decisions
• Build accountability framework that aligns with operational performance and financial outcomes across DBU
• Forecasting & Budgeting
• Align commercial commitments with operational execution across services, usage, infrastructure and labor.
• Align end to end P&L forecasts and actuals with SOW and financial budgets across DBU services lines
• Create Governance Controls over regional P&L Chargebacks
• Partner with Finance to improve forecast accuracy and reduce variances
• Track variances b/w forecast and actual spend to improve accuracy
• Change Management
• Lead the adoption of Business Operation practices across delivery, Fin Ops, IT and finance.
• Develop and deliver training, communications, and playbooks to build cost awareness
• Act as a change…