Sales & Events Jr. Associate

Austin Proper Hotel is a design-forward, luxury hospitality experience in the heart of downtown Austin. Blending bold architecture, inspired interiors, and hyper-local connection, we redefine the guest journey by offering refined service in a warm, artful environment. At Proper, we celebrate individuality, creativity, and professional growth-for our guests and our team alike.

Scope of Position

The Sales & Events Jr. Associate is a pivotal entry-level role on our commercial team, providing both high-value operational support and a launchpad for long-term growth in sales and events. This team member will have a hand in every stage of the sales pipeline-from lead distribution and solicitation to administrative coordination and reporting-while gaining exposure to the full sales cycle and interdepartmental collaboration that drive group business at Austin Proper.

This role is designed as a training ground for future advancement, offering mentorship, cross-functional experience, and visibility across the hotel's sales and events ecosystem. Ideal for a sharp, service-oriented hospitality professional eager to grow into a Sales or Event Manager role, the Jr. Associate will learn from some of the best in the business while directly contributing to the team's success.

Primary Responsibilities

Lead Management & Distribution

* Monitor and manage all incoming leads across multiple channels, including shared sales inbox, Cvent, phone inquiries, and CRM.

* Research group and organization history using internal tools and AI-enhanced platforms before assignment.

* Distribute leads to the appropriate Sales Manager based on vertical, deployment calendar, and business priorities.

* Serve as the first point of touch for inbound inquiries, ensuring a polished, Proper-branded guest experience from the start.

Team Solicitation Support

* Execute team solicitation initiatives as directed by the Director of Sales and Director of Events.

* Utilize systems including Delphi, Knowland, and Zoom Info to identify and distribute qualified leads to the team.

* Log and track solicitation activities accurately in Delphi to maintain pipeline visibility and strategy alignment.

Group Commission Tracking

* Cross-reference pick-up reports, contract terms, and billing data to verify commission eligibility and accuracy.

* Coordinate with accounting to facilitate invoice processing and timely payouts to third-party agencies.

* Maintain an up-to-date tracker of group commissions and follow up as needed for resolution or clarification.

Sales & Events Reporting

* Prepare and distribute the Daily Events Report used by the Front Office and other teams to stay informed on upcoming events.

* Apply weekday color coding, event clarity formatting, and proper naming standards.

* Own the Outlet Booking Report, ensuring industry classification accuracy and proper distribution to Sales, Events, Marketing, and Leadership teams.

* Support ad hoc reporting needs related to sales deployment, market segmentation, or event pacing.

Administrative & Operational Support

* Assist with office supply ordering and inventory of branded materials, menu stock, and event collateral via UKG and internal PO systems.

* Submit and track reimbursement requests, vendor POs, and internal forms as needed by the Sales and Events teams.

* Maintain organized records and tools to support operational efficiency and team communication.

Qualifications & Requirements

* 1-2 years of experience in hospitality, administrative support, or a customer service-oriented environment; hotel or event sales experience preferred.

* A strong interest in hospitality sales, events, and guest service, with a desire to grow into a client-facing role.

* Familiarity with sales systems and hotel software is a plus.

Experience with any of the following tools is highly beneficial:

* Delphi (FDC or classic)

* Knowland

* Zoom Info

* UKG (or similar PO/reimbursement systems)

* ChatGPT / AI-assisted research tools

* Strong organizational and time management skills with a proactive, detail-oriented approach.

* Excellent written and verbal communication abilities; able to convey a professional and friendly tone in person and via email.

* Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

* Ability to multi-task across competing priorities while staying calm and composed in a fast-paced team setting.

* Positive attitude, collaborative mindset, and alignment with Proper's creative, refined, and service-first culture.

* Bachelor's degree in Hospitality, Business, Communications or related field preferred, but not required.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple:
There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a…