Engineering Program Manager, Customer Systems

Summary

Take full responsibility for the success of your projects, steering them from concept to launch with laser focus on execution.

Confidently navigate multifaceted environments, building strong relationships and smoothly resolving conflicts.

Work seamlessly with engineers, product owners, and strategic partners, ensuring everyone is aligned and informed.

Efficiently manage resources, monitor timelines, and proactively identify and mitigate risks.

Maintain a relentless focus on execution, ensuring timely and successful delivery while paying meticulous attention to detail.

Work closely with infrastructure solution architects, Dev Ops engineers, software developers, and other stakeholders to ensure smooth project execution.

Manage funding & invoices for consulting team members on the team via quarterly Statements of Work (SOWs), purchase requisitions, approve monthly invoices & manage onboarding & off-boarding.

We're seeking a passionate project management expert to own the entire lifecycle of large-scale projects and feature areas. You'll be in the driver's seat, from business requirements analysis and technical design discussions to testing and partner collaboration. This isn't about checking tasks off a list - it's about your ability to lead and deliver on every aspect of the project.

In this role, you'll partner with world-class engineers and cross-functional teams to identify bottlenecks, instrument and analyze systems, and deliver scalable, intuitive solutions that elevate how customers connect with Apple. The ideal candidate is a critical problem solver with a passion for user experience, process excellence, and turning small details into big customer impact. Join Apple to do the best work of your life-where your ideas, drive, and dedication can shape world-class customer experiences at scale.

4+ years of experience in Technical Program Management, Program Management, or Project Management supporting software engineering teams

Experience working across the full Software Development Lifecycle (SDLC) including requirements, design, development, testing, deployment, and post-launch support

Proven ability to define and manage program roadmaps, milestones, dependencies, and delivery timelines aligned with business objectives

Familiarity with multimedia customer engagement channels such as voice, chat, and email

Exposure to hands-on experience with machine learning concepts and applications

Experience working with third-party vendors, including software providers and external resources

Familiarity with managing funding for consulting team members on the team via quarterly Statements of Work (SOWs), purchase requisitions, approving monthly invoices and other vendor-related processes.

Experience partnering with Quality, Compliance, and Legal teams on initiatives involving GDPR, accessibility, and related standards