HVAC Service Manager - Weekend Position

Radiant Plumbing & Air Conditioning
We have been the bright and quirky spot serving Austin since 1999. Our fun ads, top-notch service, and outstanding customer care are what make Radiant the go-to company in the area. Our HVAC team has been recognized by the community as one of the best in Austin, earning top honors in the Austin Chronicle Best of Austin readers poll and the 2025 Austin Community’s Choice Awards.

We pride ourselves on the leaders we bring in to grow our business and motivate employees to be their best. If you’re a servant leader looking for your employer home, apply today!

• Medical, Dental & Vision Insurance
• Pet Insurance
• 401k with 4% company match
• PTO, Paid Holidays, Paid Wellness Time
• Company-provided truck, phone, iPad, and uniforms
• Employee discounts

• $90,000–$110,000 base salary, plus a 10% performance bonus and separate weekend bonus opportunities
  .

We’re looking for an experienced HVAC Service Manager to lead a high-performing service team and help take our operation to the next level. This role is hands-on, people-focused, and performance-driven. You’ll spend a majority of your time in the field supporting technicians, coaching performance, and ensuring our customers receive consistent 5-star service.

If you’ve led technicians before, know how to coach to results, and enjoy being visible and involved, this is a great opportunity to join a growing, winning team. Nexstar and scripted service experience are a plus but not required.

• Lead, manage, and hold technicians accountable through 1:1s, team meetings, coaching, and performance reviews
• Maintain consistent involvement in company-sponsored and team-building activities
• Track technician performance and customer interactions, delivering individualized coaching per technician
• Partner closely with Dispatch to ensure the right technician is assigned to the right job
• Meet weekly with the Dispatch Manager to review schedules, technician needs, and scorecards
• Provide ongoing service and sales performance support through ride-alongs, site visits, and coaching calls
• Represent, train, and reinforce the company brand and customer experience at all times
• Understand, enforce, and optimize Service Titan processes
• Collaborate with leadership to develop new technician motivation and incentive programs aligned with company vision
• Create, reinforce, and enforce truck restock and inventory habits
• Enforce quality workmanship standards across the service team
• Oversee technician technical assessments and checklist completion
• Lead safety meetings and promote a safe work environment
• Oversee customer issue resolution, including site visits, repair oversight, follow-up calls, and coordination with Finance for insurance-related matters

• High school diploma or equivalent (required)

• 5+ years of management experience in a residential service setting

• Proficient with mobile devices
• Strong working knowledge of Service Titan (or similar service software)
• Comfortable using Microsoft Office applications

• EPA Certification
• TDLR License
• Valid, clean driver’s license

• Weekend Manager role:
  Friday–Tuesday schedule
• Fully on-site position
• Approximately 60% of time spent in the field, including weekends

If you are ready to lead from the front, coach a strong team, and be part of a fast-growing company, we’d love to talk with you. Apply now! We’re excited to meet qualified candidates.