Technical Writer

Onsite: 1100 W 49TH ST, Austin, Texas 78757

The Technical Writer will be responsible for:

• Developing and maintaining user and technical documentation and project process documentation for Application Teams.
• Understanding the users view of applications and/or technology and can put procedures in a logical sequence.
• Providing expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications.
• Drafting technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
• May be responsible for coordinating the display of graphics and the production of the document.

• Performs highly advanced (senior-level) technical writing under the director of the Section Director.
• Coordinates the review, evaluation, composition, organization, and editing of technical documents, materials, and reports.
• Participates in business analysis, process planning, and agency policy and procedure development and implementation.
• Coordinates projects and teams' activities to achieve Section goals and objectives. Studies and analyzes operations and issues and prepares reports of findings and recommendations in the different points of service.
• Prepares and assists in the preparation of administrative reports, studies, and specialized technical projects.
• Provides consultative services and technical assistance to plan, implement, and monitor effective programs and services.
• Works with program staff in determining trends and resolving technical issues.
• Reviews and evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements.
• Develops procedures and workflows.
• Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
• Attends work on a regular and predictable schedule and performs other duties as assigned.

• (30%) Conducts detailed studies and reviews, defines problems in areas such as administrative practices, workflow, and other business processes. Functions as a consultant to plan, implement and monitor effective business process improvement recommendations.
• (25%) Develops management/workflow reporting tools for program areas. Compile and analyze statistical information to assist management in making informed decisions.
• (20%) Assist with tracking the development and approval of business processes, systems, and reporting requirements. Coordinates with program and IT staff in discovery, development, and implementation of program systems.
• (20%) Develop workflow procedures and provide training, technical assistance, and information‑sharing to program staff.
• (5%) Other duties as assigned: include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. The division is an active partner in response activities. Such participation may require an alternate shift pattern assignment and/or location.

• Knowledge of business and management principles involved in business evaluation, strategic planning, resource allocation, leadership techniques, coordination of people and resources, and of project management principles and practices;
• Familiar with computer systems and data systems, processes, and visualization tools;
• Understanding of public administration and management techniques; program planning and implementation;
• Knowlege of project management practices, principles, and processes;
• Understanding of Software Development Life Cycle (SDLC) methodologies.

• Skilled in business, program, and system analysis;
• Ability to developing goals, objectives, and procedures to monitor and evaluate progress;
• Ability to create writing analyses, documentation, and reports;
• Skilled in organizing and presenting complex information to a variety of audiences verbally and in writing;
• Has the ability to identify problems, evaluate alternatives, and negotiate and…