Partner Manager, Logistics

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

We are seeking a Partner Manager (Logistics) to join our expanding team and play a pivotal role in driving revenue growth and strengthening strategic partnerships with key partners. This position focuses on building impactful relationships, executing joint go-to-market (GTM) strategies, and ensuring measurable success for both the company and its partners. The Partner Manager will collaborate closely with internal teams across sales, marketing, and product to deliver value to partners and drive market share growth in the eCommerce landscape.

This role is ideal for someone ready to join a growing team with opportunities to grow with Swap as we undergo a very exciting growth journey. The ideal candidate comes with a proven track record in partnerships and who thrives in a startup environment and is passionate about transforming e-commerce through cutting‑edge technology.

Responsibilities:

• Drive partner-sourced revenue growth by developing and executing joint Go-to-Market (GTM) initiatives with 3PL & Fulfilment partners.
• Own your portfolio of logistics and eCommerce partners, building pipeline and meeting booking targets through strategic collaboration.
• Work closely with partners on co‑selling, lead generation, and pipeline acceleration efforts.
• Partner Enablement & Advocacy
• Support internal sales teams in articulating the value of 3PL & Fulfilment partnerships, advocating for partner-driven solutions.
• Ensure partners are fully enabled on Swap’s product roadmap, helping them maximise value for their clients.
• Track and monitor performance metrics tied to Swap’s logistics & fulfilment partnerships.
• Working alongside our Sales, Account Management, Onboarding, and Operations teams to ensure successful adoption of Swap and expansion within 3PL & Fulfilment relationships.
• Mapping out the inner-workings of each of our 3PL & Fulfilment partners by identifying decision makers, understanding what each 3PL & Fulfilment partner values, and how each operates.
• Partner Relationship Management
• Build and maintain trusted, revenue-focused relationships with key logistics and 3PL & Fulfilment partners, serving as the primary GTM contact.
• Conduct regular business reviews to assess performance, identify new opportunities, and address challenges.
• Advocate for partners internally, ensuring their needs are prioritised across product, marketing, and sales teams.
• Marketing Collaboration & Demand Generation
• Work closely with Swap’s marketing team and partners to co-develop and execute joint demand-generation campaigns such as events and brand activation activities.
• Manage and track leads generated through partner activities, including co-marketing initiatives and industry events.
• Leverage co-branded marketing materials, case studies, and success stories to amplify Swap’s presence in the logistics ecosystem.
• Performance Monitoring & Reporting
• Track and report on key performance metrics, including partner-sourced revenue, influenced revenue, and GTM effectiveness.
• Provide regular updates to senior leadership on partnership outcomes, areas for growth, and program needs as we scale.
• Maintain CRM hygiene and ensure accurate data tracking within Hub Spot.

Requirements:

• Minimum 3 years of experience in B2B SaaS partnerships, preferably within e-commerce or related industries.
• Proven track record of meeting or exceeding targets in a commercial role (sales, marketing, or partnerships)
• Experience working with 3PL, international shipping, returns management, carrier management,…