Ticketing Manager

The Ticket
ing Manager will provide Moody Center clients with comprehensive event management and ticketing services. Primary responsibilities include providing venue – specific information to promoters, event submissions, event financials, ongoing event administration, box office operations, supervising staff, day of show production , and settlement. Product specialization will include Host, Archtics , TM1, Entry, and Account Manager . The position is to be a key contributor to the ticketing t eam.

• Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
• Manage reporting for the venue and its promoter clients.
• Manage the use of Ticketmaster products and services, and ensure the venue is maximizing its use of
• Provide initial venue-specific information to promoters such as venue specs and requirements, scalings, and financials.
• Submit events to Ticketmaster for programming; manage all inventory requirements, special offers, and programs on behalf of venue and promoter.
• Ability to multi-task and handle multiple projects at a time in a fast paced, dynamic environment
• Manage day of show box office support for venue, promoter, and customers with night of show settlement and reporting as required.
• Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
• Serve as manager on duty for assigned events and shows.
• Collaborate with arena teams such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and IT.
• Perform all other duties as assigned.

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in Business, Sports Management, Marketing or other related field is preferred.
• 3-5 years’ experience with the Ticketmaster suite of products including Host, Archtics (as a super user), TM1, TM Entry, and Mobile Technology.
• Excellent verbal and written communication and documentation skills.
• Experience training and managing staff.
• Extremely organized and detail- oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
• Proficient with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Skilled in conflict resolution.
• Ability to work well within a team environment, yet comfortable completing tasks independently.
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the arena.
• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is preferred.