Director of Revenue Operations

Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 7000+ customers using Skimmer’s pool service software and running their businesses the modern way. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space).

Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!)

We’re looking for big thinkers with small egos, so let’s dive in!

• Realize our customers' success is our success.

• Build humble, diverse teams who have fun winning.

• Drive results with urgency.

• Earn trust through transparent communication.

You bring a builder mindset to Rev Ops, having implemented scalable systems, processes, and teams in high-growth B2B SaaS or tech environments. You have led revenue operations functions through growth, hiring and developing talent while personally diving into details such as commissions, data hygiene, and workflow design. You excel at time management and organization, allowing you to juggle competing priorities and drive outcomes against tight deadlines in a dynamic setting.

Your communication and collaboration skills enable you to work cross-functionally with Sales, Marketing, Customer Success, Finance, and Product, switching seamlessly between tactical troubleshooting and strategic executive-level discussions. You build strong partnerships across the organization, using influence, insight, and credibility to understand business needs, recommend solutions, and execute whatever is required to move the business forward. This role reports to the VP of Finance and can be based in Austin, TX, Toronto, Canada, or remote.

• Serve as a strategic business partner to Sales and Marketing leadership, shaping and operationalizing GTM strategies that optimize sales processes, coverage, and productivity.

• Identify and address bottlenecks across the sales and marketing funnel, improving lead management, conversion rates, overall revenue outcomes from top of funnel through close, renewal, and expansion.

• Oversee design, implementation, and administration of sales compensation plans that align with company goals, drive high performance, and are operationally sustainable.

• Enhance pipeline visibility and forecasting accuracy by building and refining processes, standards, and tools that ensure consistent, reliable data.

• Partner with FP&A and GTM leaders on annual and quarterly planning, including forecasting, funnel and capacity modeling, quota setting, and resource allocation.

• Own the GTM and revenue operations technology stack (e.g., Hub Spot, Gong, Gainsight, Stripe, and other tools), ensuring systems are well-architected, integrated, and optimized for scale.

• Collaborate with cross-functional stakeholders to refine and operationalize lead-to-renew and quote-to-cash processes, aligning pricing, quoting, billing, and revenue recognition workflows.

• Design, implement, and continuously improve scalable, automated processes that increase pipeline efficiency, improve forecast accuracy, and raise conversion across the customer lifecycle.

• Manage relevant vendor relationships and agreements to ensure tools and partners support current and future business needs.

• Build, lead, and develop a high-performing Rev Ops team that is proactive, analytical, and easy to partner with, fostering a culture of accountability and continuous improvement.

• Act as the connective tissue between Sales, Marketing, Customer Success, and Finance, driving alignment on goals, priorities, and execution while promoting operational excellence.

• Lead change management initiatives to evolve revenue operations in line with growth, new strategies, and emerging best practices, ensuring teams adopt new processes and tools effectively.

• Own revenue data, reporting, and analytics, delivering actionable insights that inform GTM strategy, sales performance management, and investment decisions.

• Build and maintain robust reporting frameworks…