RunningMate Partnerships & Programs Director

Introduction

Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes. Since its founding in 2019, over 500 partners—a range of nonprofit organizations, national political committees, and individual campaigns—have utilized Civitech’s tools to reach tens of millions of voters to help create a more equitable and progressive democracy.

The Running Mate Partnerships & Programs Director will lead the go-to-market strategy and client success efforts for Running Mate, ensuring the product drives meaningful impact for our partners while expanding its reach through strategic partnerships and collaboration with marketing and sales teams. This role plays a critical part in Civitech’s mission to empower progressive organizations and Democratic campaigns with innovative tools and data solutions.

This dual scope role requires both tactical execution and high-level systems thinking, working closely with the CPO, senior managers, and external partners.

Civitech is a remote-first company hiring within our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY);
Civitech does have an office in Austin, TX. It is important that our team reflects the diversity of the organizations we seek to serve. We strongly encourage women, people of color, LGBTQIA+ people, and others otherwise underrepresented in the technology sector to apply.

Client Success Management

• Lead and mentor the Running Mate Client Success Support Specialist, ensuring top-tier client onboarding, training, and support.
• Establish and optimize scalable processes to enhance client satisfaction, retention, and engagement.
• Analyze client feedback and product usage data to identify areas for improvement and advocate for solutions.
• Meet with current clients as well as potential clients to advise on using the product for their needs.

Strategic Partnerships

• Manage partnerships within the sales pipeline, driving collaboration to expand product reach and impact.
• Ensure seamless transitions from partnership agreements to client onboarding and support.
• Track and report on partnership outcomes, maintaining alignment with organizational goals.

Go-to-Market Leadership

• Collaborate with marketing to develop and execute promotional campaigns, educational webinars, and product content.
• Provide strategic input on product messaging, positioning, and outreach efforts to maximize adoption.
• Work with leadership to identify new opportunities for Running Mate to meet partner needs.

Cross-Functional Collaboration

• Serve as the primary liaison between Client Success, Marketing, and Sales to align strategies and deliverables.
• Communicate progress, outcomes, and insights to internal stakeholders to inform decision-making and planning.
• Drive transparency and efficiency across teams to address client and partner needs.

Key Requirements

• 3+ cycles of campaign or democratic party leadership experience, including field organizing.
• 5+ years of relevant experience in product success, client success, or go-to-market strategy, preferably in SaaS or civic technology.
• Proven experience leading and managing teams or direct reports.
• Expertise in partnership development and sales pipeline management.
• Strong analytical and problem-solving skills with the ability to act on client feedback and metrics.
• Exceptional communication and collaboration skills, with a client-first mindset.
• Committed to leveraging technology and data products to help Democratic candidates run for office and win, empower progressive causes, and increase civic participation.

Additional Qualifications (desired but not required)

• Experience in civic engagement, campaigns, or voter technology tools.
• Familiarity with CRM tools such as Salesforce or Gainsight.
• Background in creating and managing cross-functional go-to-market strategies.

• The Client Success team is dedicated to ensuring Civitech’s tools and services deliver meaningful…