Mortgage Fulfillment Manager

Overview

Solomon Edwards Group , LLC (Solomon Edwards) is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world’s most prominent companies to help them envision and achieve a better future. We are committed to recruiting talented, committed, collaborative individuals who can help us deliver exceptional client service.

Position Summary: Solomon Edwards is looking for a Mortgage Fulfillment Manager for one of its mortgage clients to act as a key contributor in workflow management, new initiatives, process development, and culture building. You will monitor workflows and queues to ensure service levels are met, develop process improvements, and manage and set goals for a team.

Phoenix, AZ;
Tampa, FL;
St. Louis, MO;
Plano, TX;
Moorpark, CA;
Pasadena, CA

• Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues, and work toward business solutions.
• Develop new and more innovative, efficient processes to improve end-to-end cycle times or quality.
• Support, recommend, and implement technology initiatives.
• Be responsible for communicating monthly results to Management on departmental performance objectives.
• Act as the main point of escalation for all issues within the function.
• Perform capacity and staff planning to ensure adequate service levels are met.
• Perform other related duties as required and assigned.
• Demonstrate behaviors aligned with the organization’s desired culture and values.

• Bachelor’s degree or equivalent work experience.
• 5+ years of relevant work experience.
• Mortgage experience is a plus.

• Advanced knowledge of Microsoft Office (Excel, Access, Word, and PowerPoint).

• Travel:
  No travel required unless at the client’s discretion.
• Physical Requirements:
  
  Reasonable accommodations may be provided; mobility to attend in-person meetings, and extended sitting or standing may be required.
• Salary Range:
  The current hourly range is approximately $24 – $28, based on factors including education, licensure, location, experience, and training.
• Benefits:
  Health insurance, sick leave, 401(k), and related benefits.
• Place of Work:
  On-site
• Job
• Application Email:

• Inclusion and Diversity:
  Solomon Edwards is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to protected characteristics.
• Privacy:
  We adhere to the California Consumer Privacy Act (CCPA). Personal information is collected to match applicants with job opportunities. More details at Solomon Edwards’ Privacy Policy.
• Recruiter Promise:
  Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. More details at the Recruiter Promise.