Director, Global Sales Tools Product Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are seeking an experienced Global CRM Product Manager to own the end-to-end seller experience across our seller experience and customer journey. This role will lead strategy, roadmap development, and execution for our Quoting and Contract management flows and supporting tools, ensuring seamless, scalable, and efficient workflows for Sales and client facing teams.

The ideal candidate combines strong product management discipline with hands-on experience designing and improving CRM-based revenue workflows. You will partner closely with cross-functional stakeholders to define business requirements, streamline quoting and deal lifecycle processes, and deliver exceptional user experience through our technology and data solutions for internal sales and client facing teams.

Product Management Responsibilities

CRM Product Tool Strategy & Road Mapping:

• Own and evolve the product vision, strategy, and roadmap for internal CRM capabilities including: CPQ and quoting workflows, Contract lifecycle management (CLM)
• Translate business goals into clear product requirements, user stories, and prioritization frameworks
• Identify gaps, bottlenecks, and scalability needs within the seller and deal-management lifecycle
• Tooling & Workflow Ownership:
  Serve as the primary product owner in partnership with technology leader for CRM-integrated quoting and contract systems
• Drive end-to-end workflow design for quote creation, configuration logic, pricing rules
• Cross-Functional Collaboration:
  
  Partner with regional and global business unit sales and sales ops teams, Deals, Finance, Legal teams to align on system design with business objectives
• Facilitate requirement gathering, workshops, and feedback loops with sellers and customer-facing teams
• Communicate roadmap updates and release details to leadership and end users

CRM Tooling Leadership and Execution:

• Convert business requirements into well-defined epics, user stories, and acceptance criteria
• Collaborate with development, admin, or systems teams to deliver enhancements with high quality
• Responsible for rollout planning, documentation, and training for new features or workflow changes
• Advocate for a frictionless seller experience. Simplify workflows and reduce administrative overhead
• Build user education materials and support cross-team enablement efforts.
• Monitor usage data and feedback to continuously iterate on features and processes

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• Education:
  
  Bachelor’s degree in Business, Technology, or related field; MBA or equivalent preferred.
• 8+ years in Product Management, CRM Product Ownership, Rev Ops, or similar roles.
• Hands-on experience with CPQ, quoting tools, or order/contract management systems.
• Strong understanding of CRM platforms (e.g., MS Dynamics).
• Ability to break down complex business requirements into clear technical specifications.
• Strong communication, stakeholder management, and cross-functional leadership skills.
• Experience supporting sales or revenue-facing workflows.

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• MS Dynamics Quoting, Conga, Apttus,…