Sr. Customer Success Manager

Sr. Customer Success Manager

Join Axoniq as our Senior Customer Success Manager and help empower developers to build scalable, event-driven systems that adapt to change. You’ll be part of a distributed, collaborative team that values autonomy, craftsmanship, and shared learning.

We’re on a mission to empower developers to build scalable, event-driven systems that adapt to change. Your work will impact a growing distributed team focused on excellence and shared learning.

• Responsibility & Ownership
  :
  Taking full accountability for your actions, decisions, and their outcomes.
• Integrity & Transparency
  :
  Acting with honesty and ethical principles in all interactions, while maintaining open and clear communication.
• Deliver Meaningful Results
  :
  Focusing efforts on outcomes that create genuine value and impact. Delivering quickly, learning and iterating accordingly.
• Excellence in Quality
  :
  Maintaining high standards in all work and continuously striving for improvement.

We are recruiting an experienced and driven Senior Customer Success Manager to join our growing team. The ideal candidate thrives in fast‑paced, scrappy environments, excels at building customer relationships, and has a proven track record of implementing scalable processes and procedures. You will act as a trusted advisor to clients, ensuring they derive maximum value from our solutions, while driving retention, growth, and long‑term satisfaction.

• Customer Success & Relationship Management
  :
  Serve as the primary point of contact for assigned customers, build long‑term relationships with decision‑makers, partner with customers to align product usage with their business objectives, and proactively identify expansion opportunities.
• Process Building & Operational Excellence
  :
  Develop, document, and implement scalable processes, playbooks, and best practices; establish metrics and reporting to track customer health, usage, and outcomes; partner with Sales, Product, and Operations to improve onboarding and overall customer experience; continuously identify opportunities for process improvement.
• Retention & Growth
  :
  Drive customer retention, identify expansion opportunities, monitor and act on customer health scores and feedback to mitigate churn, and lead quarterly business reviews (QBRs) with key accounts.
• Team Collaboration & Leadership
  :
  Collaborate with leadership to shape the long‑term vision of the Customer Success team, provide product and engineering teams with customer‑centric feedback to influence roadmap and prioritization.

• Bachelor’s degree in Business, Communications, or a related field.
• 5–7 years of experience in Customer Success, Account Management, or related roles, preferably in technology or startups.
• Proven success building and implementing scalable processes within Customer Success or similar functions.
• Strong understanding of SaaS business models and the customer lifecycle.
• Excellent communication, relationship‑building, and presentation skills.
• Experience with CRM and Customer Success platforms (Salesforce, Hub Spot, or similar).
• Ability to analyze data, generate insights, and create action plans that drive results.
• Must be based in Texas (Austin preferred) and able to work collaboratively with remote and local teams worldwide.

• Experience in high‑growth startups or technology companies.
• Familiarity with project management and implementation methodologies.
• Comfort working in a dynamic, fast‑changing environment and wearing multiple hats.

• Opportunity to work with a growing, innovative company.
• Comprehensive training and ongoing professional development.
• Collaborative and supportive team environment.
• Clear career advancement opportunities.
• Recognition programs.
• Access to cutting‑edge tools and technology.
• Flexible work‑from‑home options.

Referrals increase your chances of interviewing at Axoniq by 2×.

Location:

Austin, TX | Salary: $ – $ (announced 1 week ago)