BON License and Permit Spec

TEXAS BOARD OF NURSING Position Title

License and Permit Specialist I – Licensing (0171) (B14)

Performs routine to moderately complex (journey-level) licensing and permitting work, receiving, and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving licenses and permits. Provides moderately complex technical and administrative assistance to the Department Supervisor.

• Personality
  • High degree of personal and professional integrity
  • Self‑reliant and uses independent judgement
  • Motivated to accomplish assigned tasks efficiently and effectively
  • Highly organized and able to prioritize
  • Communicates respectfully and effectively with co‑workers and the public
  • Honest, punctual
  • Maintains a positive customer service attitude and objectivity
  • Flexible and able to adjust to change
• Minimum Qualifications
  • Graduation from a standard senior high school or equivalent.
  • At least two (2) years of experience with personal computer operations and processing software (MS Word, Excel, Teams, Outlook).
  • Two (2) years of experience in customer service, administrative, or technical support work in a regulatory or office setting (experience and education may be substituted for one another).
  • Two (2) years of experience composing business documents with effective use of grammar, and audience‑appropriate content.
  • Ability to maintain the security and integrity of critical infrastructure including communications infrastructure and cybersecurity infrastructure.
• Preferred Qualifications
  • Graduation from an accredited four‑year college or university with major coursework in a related field.
  • Experience in professional licensing or credentialing.
  • Demonstrated interest in public service or regulatory compliance.
  • Three (3) years of experience working in a business administration office or professional setting.
• Knowledge,
  
  Skills and Abilities
  
  
  • Ability to communicate effectively both orally and in writing.
  • Ability to organize, file, record, and retrieve information and data.
  • Ability to engage in a collaborative, results‑oriented team environment.
  • Ability to prioritize workload and shifting priorities to meet deadlines.
  • Knowledge of appropriate office techniques, equipment, and procedures.
  • Desire to self‑reflect, give/receive feedback, and continuously improve.
  • Ability to establish and maintain effective working relationships with supervisor and other agency personnel.
  • Ability to apply policies and procedures.

• Licensing
  • Processes standard nurse licensure applications for renewal, endorsement, and/or examination with guidance as needed.
  • May process continuing education audits.
  • May conduct standard‑level review of credential evaluation service (CES) reports.
  • May process Texas Affidavit of Graduations (AOG).
  • Provides general support to team members and assists during vacancies or peak periods or as other needs arise.
  • Serves as a resource to agency staff regarding licensing issues.
  • May serve as licensing troubleshooter.
  • Maintains and supports open communication to promote teamwork in accomplishing department functions.
• Departmental and Operational Support
  • Maintains filing, record‑keeping, and records management systems.
  • Responds to inquiries and interprets rules, regulations, policies, and procedures.
  • Ensures workflow is maintained to meet performance measures.
  • Compiles and enters data for databases, summaries, or reports.
  • Ensures work requirements are completed within time limits; anticipates delays and notifies supervisor.
  • Responds to a high volume of regulatory requirement messages and emails.
  • Maintains detailed updates to online databases.
  • Completes specific tasks and special assignments as needed.
  • Maintains high attention to detail while working on multiple applications, files, and inquiries.
  • Performs detailed and repetitive assignments in updating files.
  • Understands and clearly interprets policies and procedures regarding the licensing requirements and processes to other staff and the public.
  • Receptively participates in training from experienced staff; may assist in onboarding new team members.
  • Performs related work as…