Mechanical Claims Processing Specialist

Job Description

Title: Mechanical Claims Processing Specialist

Reports to: Mechanical Claims Supervisor

Department: Operations

Direct Reports
:
No

Exempt Status: Non-Exempt

Position Type: Full-Time, Hybrid Schedule

Claims Hours of Operation: Monday – Friday, 7 am – 7 pm, Saturday, 8 am – 3:30 pm

The Mechanical Claims Processing Specialist role is responsible for providing essential clerical and administrative assistance to the Mechanical Claims Team. This position is not directly responsible for adjudicating claims, but plays a critical role in ensuring efficient and accurate claims processing.

• Review, upload, and organize mechanical claims-related documents into internal systems for review and processing
• Review service invoices and repair orders for accuracy and completeness prior to processing payment
• Process claims payments accurately and in a timely manner
• Coordinate with Claims Examiners on open or pending claims to resolve outstanding issues
• Perform accurate data entry and maintenance of claims records
• Monitor workflow to ensure claims and documents are processed within established timelines
• Communicate professionally with internal teams and external partners, as needed, regarding claim statuses and updates
• Other tasks as assigned by Management

• Previous experience as Warranty Administrator, Automotive Service Advisor, or similar role preferred
• Familiarity with Vehicle Service Contracts and mechanical claims processes
• Experience handling financial transactions, invoice verification, and payment reconciliation
• Ability to read and understand contractual language as well as automotive repair terminology
• Ability to interpret automotive service invoices and repair orders
• Proficiency in data entry and Microsoft Office Suite (Excel, Outlook, Word)
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Maintain production level as assigned

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.