BON Program Specialist I or II-Records Management and Support Services

Program Specialist I – Records Support Services (1570, B17)

Division: Operations

Department: Records Management Support Services (RMSS)

Supervisor: Program Supervisor

General Description: Performs routine (journey-level) data management and records support work. Work involves reviewing, entering, and aligning criminal background check records, scanning, uploading, and maintaining records to ensure compliance with agency policies and the State records retention requirements. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

Qualifications:

• Personal
  • High degree of professional integrity
  • Self-reliant and uses independent judgement
  • Motivates to accomplish assigned tasks efficiently and effectively
  • Appropriate manner and conduct
  • Highly organized and able to prioritize
  • Honesty
  • Communicates respectfully and effectively with co-workers and the public
  • Objective attitude
  • Flexible and able to adjust to change
• Education
  • Graduation from a standard senior high school or equivalent; two years of college preferred
  • A minimum of four years’ experience with personal computers and word processing software
  • Experience using Laserfiche
• Knowledge,
  
  Skills and Abilities
  
  
  • Ability to maintain the security and integrity of critical infrastructure including communications infrastructure and cybersecurity infrastructure
  • Ability to communicate effectively both orally and in writing
  • Ability to engage in a collaborative, results-oriented team environment
  • Knowledge of departmental organization
  • Knowledge of appropriate office techniques, equipment, and procedures
  • A desire to self-reflect, give/receive feedback and continuously improve
  • Ability to establish and maintain effective working relationships with Supervisor and other agency staff
  • Skill in critical thinking
  • Ability to apply policies and procedures

Works Supervised By: Program Supervisor

Essential Functions:

• Data Integrity and Processing
  • Performs criminal background check (CBC) data alignment with internal and external systems
  • May process and maintain electronic records including scanning, uploading, indexing, and auditing record accuracy in Laserfiche
  • Troubleshoots criminal background check issues impacting Licensing processes
  • Communicates operational data issues through proper department channels
  • Understands and clearly interprets policies and procedures regarding database requirements and processes to other staff and public
  • Maintains and supports open communication to promote teamwork in accomplishing department functions
  • Provides assistance to agency staff and outside agencies on a variety of matters related to records and information alignment

Conditions of Employment:

• Refer to Human Resource Manual
• This position is nonexempt from the Fair Labor Standards Act
• Prolonged periods of sitting and computer use required
• Work is performed in a standard office environment

Division: Operations

Department: Records Management Support Services (RMSS)

Supervisor: Program Supervisor

General Description: Performs moderately complex (journey-level) records and data integrity work, including investigation and resolution of system alignment issues between state and federal databases. Conducts record compliance audits and assists with escalations involving Compact and Speed Memo requests. Guides and supports Program Specialist I staff and assists with quality assurance. Works under general supervision with moderate latitude for independent judgment.

Qualifications:

• Personal
  • High degree of professional integrity
  • Self-reliant and uses independent judgement
  • Motivates to accomplish assigned tasks efficiently and effectively
  • Appropriate manner and conduct
  • Highly organized and able to prioritize
  • Honesty
  • Communicates respectfully and effectively with co-workers and the public
  • Objective attitude
  • Flexible and able to adjust to change
• Education / Experience
  • Graduation from a standard senior high school or equivalent; two years of college preferred
  • A minimum of six years’ experience with personal computers and word processing software
  • Experience using Laserfiche
• Knowledge,
  
  Skills and Abilities
  
  
  • Ability to maintain the security and integrity of…