Services Officer; SSO-III

Overview

Date:
Jan 16, 2026 |

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Staff Services Officer (SSO-III)

Job Title: Staff Services Officer III

Agency: Health & Human Services Comm

Department: Progm Enrollment and Supp Mgmt

Posting Number: 12984

Closing Date: 01/30/2026

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Group: TEXAS-B-19

Salary Range: $4,020.33 - $6,335.66

Pay Frequency: Monthly

Shift: Day

Additional Shift: Days (First)

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Job Location City: AUSTIN

Job Location Address: 4601 W GUADALUPE ST

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10,F&S,LS,LSS,PERS,PS,SEI
11 SEI
15,SK,WEPS,YN,YNS

Brief Job Description

The HHSC Medicaid CHIP Services (MCS) division seeks a highly qualified candidate to fill the position of Staff Services Officer III (SSO). MCS is driven by its mission to deliver quality, cost-effective services to Texans. The SSO makes a significant contribution to MCS’ mission by supporting the leadership and functions within the Managed Care and Operations departments. The ideal candidate thrives in an environment that emphasizes teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy.

The SSO supports both the Deputy Executive Commissioner of Managed Care and the Deputy Executive Commissioner of Operations (DECs, collectively) and provides (journey level) moderately complex support and services work to the departments. The SSO will plan and coordinate functions including but not limited to human resources, accounting, budgeting, purchasing, information technology, training, procurement of equipment asset and property management, and services and resources for the MCS division.

The SSO is also responsible for composing and preparing correspondence, assignments, and briefings, as well as picking up mail and assigning to the appropriate staff for handling. The SSO oversees and monitors the preparation and completion of assignments, legislative requests, open records requests, and assists the DECs with administrative organization processes. The SSO supports the DECs, interacts with internal and external customers, and works with community and professional groups to coordinate communications.

The SSO informs management of sensitive inquiries from the Governor's Office or legislative staff, managed care organizations (MCOs), private organizations, and the public, and keeps department leadership updated on policy and/or procedures regarding administrative functions such as human resources, purchasing, training, etc.

The SSO maintains schedules and calendars for the DECs, provides phone coverage and serves as backup for other areas of the MCS division, and helps monitor shared mailboxes. This position manages the annual equipment inventory, coordinates IT support, and submits purchase requisitions, travel vouchers, and payment requests to external vendors, and coordinates travel arrangements for the DECs in a timely manner.

The SSO works under the supervision of the DECs with latitude for the use of initiative and independent judgment. Performs other duties as assigned.

Candidates must be in the Austin area and are expected to work at the State Office (North Austin Complex…